Rhea Smith
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Experience Coach
Alpena Alcona Area Credit Union
2021.07 - Current
- Answered 140 (avg.) calls per day
- Managed incoming emails, text line and message center requests
- Provided prompt member support with a professional, friendly, and patient attitude
- Proactively memorized many company products, services and rates
- Trained new hires on company specific policies, procedures and compliance guidelines
- Politely addressed any member complaints, escalating to management when necessary
- Obtained financial
- Made 40 (avg.) courtesy/collection calls per week.
Mobile Expert
OSL Retail Services Inc
2021.01 - 2021.07
- Sales of contract phones from both Verizon and AT&T
- Answering any questions or concerns from customers
- Running register for all sale transactions
- Discovering the best device and service for each individual customer.
Sandwich Artist
Subway
2019.07 - 2020.09
- Answered customer questions regarding food preparation, responding to concerns regarding potential allergens
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
PSE Mail Processing Clerk
United States Postal Service
2020.05 - 2020.08
- Placed mail into appropriate PO boxes
- Weighed parcels, calculating costs based on type, total weight, and final destination
- Recommended and sold services such as insurance and tracking
- Demonstrated leadership by making improvements to work processes and helping to train others
- Operated forklifts and other heavy equipment to move large items and containers.
Classroom Aide
NEMCSA HEAD START
2018.02 - 2019.10
- Maintained focused, inclusive and supportive learning environments
- Prepared visual aids, equipment and classroom displays to foster learning
- Created and distributed instructional materials for group and one-on-one use
- Helped students master learning concepts through one-on-one and small group tutoring
- Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
Education
High school or equivalent -
Alpena High School
Alpena, MI06.2016
Skills
- Customer service
- Training
- Communication
- Computer
- Problem Solving
Certification
CCUFC, Present, Certified Credit Union Financial Counselor, Guides members through counseling to achieve financial goals;, Budgeting, Credit Building, Lending advice, Provide recourses for outlining needs
Timeline
Financial Experience Coach
Alpena Alcona Area Credit Union
2021.07 - Current
Mobile Expert
OSL Retail Services Inc
2021.01 - 2021.07
PSE Mail Processing Clerk
United States Postal Service
2020.05 - 2020.08
Sandwich Artist
Subway
2019.07 - 2020.09
Classroom Aide
NEMCSA HEAD START
2018.02 - 2019.10
High school or equivalent -
Alpena High School
CCUFC, Present, Certified Credit Union Financial Counselor, Guides members through counseling to achieve financial goals;, Budgeting, Credit Building, Lending advice, Provide recourses for outlining needs
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