Hi, I’m
Rhea Ballard
General Manager
Ocala,FL
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
years of professional experience
Work History
Florida Pop
Popeyes Louisiana Chicken
04.2022 - Current
Job overview
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Carefully interviewed, selected, trained and supervised staff.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Sailormen
Popeyes Louisiana Chicken
10.2020 - 03.2022
Job overview
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Mcdonalds
Mcdonalds
02.2018 - 04.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Forest High SchoolOcala, FL
High School Diploma
Skills
- Employee Training
- Finance and Accounting Oversight
- Staff Supervision
- Time Management
- Supply Ordering
- Recruiting and Hiring
- Sales Tracking
- Originality and Creativity
- Verbal and Written Communication
- Shift Scheduling
- Cash Management
- Inventory Management
Timeline
Popeyes Louisiana Chicken
Florida Pop
04.2022 - Current
Popeyes Louisiana Chicken
Sailormen
10.2020 - 03.2022
Mcdonalds
Mcdonalds
02.2018 - 04.2019
Forest High School
High School Diploma
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