JACQUE BREAUX
Affiliated Blind of Louisiana
Lafayette,Louisiana
1
Certification
10
years of professional experience
Experienced with creating and delivering comprehensive training programs tailored to diverse audiences. Utilizes engaging instructional methods to facilitate effective learning and skills development. Track record of enhancing team performance through interactive and collaborative training sessions.
Work History
State Trainer, Louisiana Randolph-Sheppard Program
2 Years 3 Months- Provide individualized instruction and support to program participants, adapting communication and training methods to meet different needs.
- Communicate program expectations, procedures, and guidance clearly to support understanding and successful outcomes.
- Identified barriers and assessed concerns to determine appropriate next steps for participant success.
- Maintained accurate participant documentation and records to ensure compliance with program standards.
- Maintain accurate participant documentation and records in accordance with program expectations.
- Handle sensitive situations with empathy, professionalism, and discretion.
- Coordinated multiple responsibilities to uphold service quality and ensure timely documentation.
Operations Manager
1 Year 1 Month- Led and supported employees in fast-paced customer service environment, reinforcing service standards and achieving operational goals.
- Balanced staffing needs, customer demands, and operational priorities during high-volume periods.
- Led and supported employees in a fast-paced customer service environment, reinforcing service standards and operational expectations.
- Resolved customer complaints and employee concerns using professional judgment.
- Monitored daily operations, identified workflow challenges, and coordinated follow-up actions to ensure service quality.
- Served as a primary point of contact for employee questions and concerns involving workplace policies, procedures, scheduling, and performance expectations.
- Applied company policies and procedures consistently while promoting accountability and teamwork.
- Balanced staffing needs with customer demands and operational priorities during high-volume periods to maintain service levels.
Assistant Manager
6 Years- Supervised daily restaurant operations, ensuring service standards, cleanliness, and guest satisfaction.
- Managed shift scheduling, labor coverage, and task assignments to support smooth operations.
- Trained new team members on POS procedures, food safety, and customer service expectations.
- Monitored cash handling, reconciled registers, and resolved drawer discrepancies accurately.
Education
Bachelor of Science - Health Information and Informatics Management
Relevant Coursework: Human Resources Management, Organizational Leadership, Healthcare Management, Healthcare Information Systems, Health Law and Compliance, Healthcare Quality Management, Business Communication, Data Management.
Associate of Science - Natural and Applied Sciences
- Relevant Coursework: Communication, Leadership, Business Management, Organizational Development.
- GPA: 3.22
Skills
Operations Management
Employee training
Customer service
Training design
Cross-Functional Communication
Employee relations
Data Management Tools
Certification
ServSafe Service Manager
- Licensed since 2021
Bilingual- Spanish
Timeline
State Trainer, Louisiana Randolph-Sheppard Program
Affiliated Blind of Louisiana
07.2024 - CurrentRead More
Operations Manager
Insomnia Cookies
05.2023 - 06.2024Read More
Assistant Manager
Waffle House
03.2017 - 03.2023Read More
Nicholls State University
Associate of Science from Natural and Applied Sciences
Read More
Louisiana Tech University
Bachelor of Science from Health Information and Informatics Management
Read More