Rhea Marie Encinas Pacifico
Brown Deer
Summary
Motivated person with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
6038
6038
years of post-secondary education
Work History
Shift Leader
Domo Cafe Restaurant
Fort Walton Beach
03.2023 - 03.2026
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Trained new staff on cafe policies and food safety standards.
- Resolved customer complaints quickly to maintain a positive dining experience.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted general manager with operations game plan and company initiatives implementation.
Server Assistant
The Ritz-Carlton Lake Oconee
03.2022 - 03.2023
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Assisted customers with carry-out service.
Server
Resorts World Manila
01.2020 - 07.2021
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed to keep gaming room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Food Server Assistant (Work and Travel)
The Brown Hotel
04.2018 - 06.2018
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Server Assistant (On The Job Training)
La Carmela De Boracay
05.2017 - 05.2017
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Restaurant Busser ( On The Job Training)
The Bigg’s Dinner
04.2016 - 05.2016
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Education
Bachelor Of Food Service And Institutional Managem - Hospitality
Universidad De Sta Isabel
J Hernandez St. Naga CitySecondary School -
University of Nueva Caceres
J Hernandez St Naga CityPrimary School -
University of Nueva Caceres
J Hernandez St Naga CitySkills
- Server Improvements
- Responsible and Trustworthy
- Willing to Learn
- Positive and Friendly Attitude
- Server Support
- Teamwork and Collaboration
- Staff training
- Staff training and development
Reference
Adolfo Desilva
Manager, Resorts World Manila
adolfo.desilva@rwmanila.com
+(63) 0927 1409 849
Sarah Juanillo
Assistant Manager - Resorts World Manila
Sarah.juanillo@rwmanila.com
+(63) 0917 5899 763
Lanuage
English
Tagalog
Timeline
Shift Leader
Domo Cafe Restaurant
03.2023 - 03.2026
Server Assistant
The Ritz-Carlton Lake Oconee
03.2022 - 03.2023
Server
Resorts World Manila
01.2020 - 07.2021
Food Server Assistant (Work and Travel)
The Brown Hotel
04.2018 - 06.2018
Server Assistant (On The Job Training)
La Carmela De Boracay
05.2017 - 05.2017
Restaurant Busser ( On The Job Training)
The Bigg’s Dinner
04.2016 - 05.2016
Bachelor Of Food Service And Institutional Managem - Hospitality
Universidad De Sta Isabel
Secondary School -
University of Nueva Caceres
Primary School -
University of Nueva Caceres