Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rheanna Boulware

North Richland Hills,TX

Summary

Distinguished in enhancing classroom environments at HEB ID, I leveraged behavior management and effective communication to support students, particularly those with special needs. My adeptness in classroom organization and fostering positive relationships significantly contributed to improved student outcomes, embodying a blend of hard and soft skills pivotal for educational excellence.

Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Paraprofessional

HEB ID
10.2023 - 12.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Paraprofessional

BISD
08.2022 - 09.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Reported on student progress, behavior, and social skills to parents.

Paraprofessional

Southlake-Carrol ISD
04.2022 - 09.2023
  • Utilized technology in classroom to enhance learning experiences.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.

Patient Access Representative

Methodist Hospital Southlake
03.2019 - 07.2020
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
  • Enhanced patient experience, ensuring welcoming environment from first point of contact.

Receptionist

Heart and Sleep Clinics of America
07.2018 - 09.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.

Small Business Owner

Self-employeed
05.2014 - 10.2018
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Fostered positive work environment, leading to decrease in employee turnover.
  • Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
  • Designed promotional materials to increase brand awareness in local community.
  • Boosted annual sales with launch of e-commerce website, expanding market reach.
  • Interacted well with customers to build connections and nurture relationships.

Education

No Degree - Pre-Med

Texas Wesleyan University
Fort Worth, TX

Certification - EMT/EMT-P

Tarrant County College
Fort Worth, TX

High School Diploma -

Richland High School
North Richland Hills
05-1995

Skills

  • Behavior management
  • Effective communication
  • Helping students with special needs
  • Small group and individual assistance
  • Calm and patient demeanor
  • Teacher support
  • Patient
  • Data collection
  • Classroom organization
  • CPR and first aid
  • Classroom management
  • Computer skills
  • Documentation

Certification

  • Paraprofessional Educator License - Texas Department of Education.
  • First Aid, CPR and AED Certification - American Red Cross.
  • Physical Restraint Training Certificate – Crisis Prevention Institute or similar bodies.

Timeline

Paraprofessional

HEB ID
10.2023 - 12.2023

Paraprofessional

BISD
08.2022 - 09.2023

Paraprofessional

Southlake-Carrol ISD
04.2022 - 09.2023

Patient Access Representative

Methodist Hospital Southlake
03.2019 - 07.2020

Receptionist

Heart and Sleep Clinics of America
07.2018 - 09.2019

Small Business Owner

Self-employeed
05.2014 - 10.2018

No Degree - Pre-Med

Texas Wesleyan University

Certification - EMT/EMT-P

Tarrant County College

High School Diploma -

Richland High School

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