Bishop Cude
North Richland Hills,TX
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
12
12
years of professional experience
Work History
Front End Team Lead
Walmart
05.2025 - Current
- Led front-end team in delivering exceptional customer service and maintaining operational efficiency.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Coach/Assistant Manager
Walmart
04.2023 - 07.2024
- Managed team scheduling to optimize productivity and meet operational goals while also monitoring call-outs
- Conducted inventory audits to maintain accurate stock levels and reduce waste.
- Implemented process improvements that enhanced workflow efficiency in the department.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Shift Leader
Firehouse Subs
08.2019 - 04.2020
- Trained and mentored new team members on food safety and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Conducted regular quality checks to uphold food preparation standards consistently.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Ranch Hand
Jason Tuggle
01.2014 - 04.2015
- Assisted in livestock care, including feeding, grooming, and health monitoring.
- Developed skills in fencing repairs and maintenance for secure livestock containment.
- Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
- Operated and maintained farm equipment to ensure optimal performance and safety.
Education
No Degree - Criminal Justice
Abilene Christian University
Abilene, TXHigh School Diploma -
McNeil High School
Austin, TX06-2018
Skills
- Customer service
- Problem-solving skills
- Time management
- Relationship building and management
- Training and mentoring
- Goals and performance
- Microsoft office
- Data entry
- Attention to detail
Timeline
Front End Team Lead
Walmart
05.2025 - Current
Coach/Assistant Manager
Walmart
04.2023 - 07.2024
Shift Leader
Firehouse Subs
08.2019 - 04.2020
Ranch Hand
Jason Tuggle
01.2014 - 04.2015
No Degree - Criminal Justice
Abilene Christian University
High School Diploma -
McNeil High School