Rheanna Plummer
Hyannis,MA
Summary
Detail-oriented Accounting student at Cape Cod Community College with experience in customer service, cash handling, and store operations. Known for strong communication, teamwork, and organizational skills, with a growing interest in accounting, finance, and public service.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Dicks Sporing Goods
Hyannis, MA
11.2022 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new team members on product knowledge and customer service protocols.
- Mentored junior staff, fostering a collaborative environment and improving team performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Target
Hyannis, MA
01.2019 - 11.2022
- Assisted in training new team members on customer service protocols and systems.
- Processed transactions accurately using point-of-sale systems to ensure seamless operations.
- Collaborated with team to maintain store appearance and ensure product availability.
Education
Associate of Science - Accounting
Cape Cod Community College
West Barnstable, MA05-2027
Associate of Arts - General Studies
Cape Cod Community College
West Barnstable, MA05-2024
High School Diploma -
Barnstable High School
Barnstable, MA05-2021
Skills
- Problem-solving
- Attention to detail
- Analytical thinking
- Decision-making
- Adaptability and flexibility
- Multitasking and organization
- Time management
- Microsoft windows and office
Timeline
Customer Support Specialist
Dicks Sporing Goods
11.2022 - Current
Customer Service Representative
Target
01.2019 - 11.2022
Associate of Science - Accounting
Cape Cod Community College
Associate of Arts - General Studies
Cape Cod Community College
High School Diploma -
Barnstable High School