Rhea Sunshine Thomas
Houston,US
Summary
Customer service and sales professional with a strong track record of exceeding sales targets and enhancing customer satisfaction. Recognized for exceptional interpersonal skills and the ability to foster lasting relationships. Expertise in leveraging adaptability and time management to drive business growth in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Experience Advisor
Apple
Houston, TX
05.2026 - Current
- Provided personalized recommendations based on customer needs and preferences.
- Resolved customer complaints effectively, ensuring a positive experience.
- Assisted customers with product inquiries and troubleshooting issues.
- Educated customers on product features and software updates.
- Utilized Apple's internal systems for tracking customer interactions and feedback.
- Collaborated with other departments such as sales, marketing, and operations to ensure customer expectations were met.
Sales Manager
Get It Now
, Wisconsin
09.2025 - 03.2026
- Achieved sales growth by finalizing installment sales agreements and actively prospecting new business and customers.
- Promoted products across various locations to enhance customer engagement while ensuring safe, compliant loading/unloading and installation of products.
- Provide friendly, top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customers' homes
- Maintained inviting store atmosphere through organized product displays and cleanliness for customers and coworkers.
Sales Representative
Bluegreen Vacation
, Wisconsin
08.2024 - 08.2025
- Consistently exceeded daily and weekly sales targets through effective communication and rapport-building
- Handled objections professionally, converting inquiries into successful sales through effective problem-solving and communication
- Demonstrated resilience in high-pressure, quota-driven environment while fostering and maintaining strong customer relationships
- Engaged guests to promote vacation ownership opportunities, delivering persuasive presentations that informed and influenced decision-making
Server
Cracker Barrel Old Country Store
, Wisconsin
10.2021 - 08.2024
- Managed multiple tasks efficiently to enhance service speed and elevate customer satisfaction.
- Resolved customer issues promptly to improve overall guest satisfaction.
- Ensured compliance with safety and food handling standards to maintain high service quality.
- Maintained clean and sanitized work areas, ensuring a hygienic dining environment.
- Fostered a positive team atmosphere, contributing to a collaborative work environment.
Customer Service Representative
Sutherland Global
, Jamaica
07.2020 - 05.2021
- Maximized satisfaction by predicting needs and consistently offering expert support
- Resolved customer problems through effective solutions and strong troubleshooting skills
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Processed refunds, exchanges, and company credits, ensuring timely resolution for customer issues
- Applied deductive reasoning and logical thinking to enhance problem-solving capabilities
Customer Service Representative
Alorica
, Jamaica
05.2016 - 04.2018
- Aid clients who are having problems or worries while using the product or service
- Record call-related data for reporting and auditing needs
- Keep client data up to date and support it as needed
- Upsell existing clients on upgraded or new services
Education
BACHELOR OF BUSINESS ADMINISTRATION - Accounting, Finance
University of Technology
Jamaica11-2021
Skills
- Adaptability
- Leadership
- Customer service and support
- Interpersonal skills
- Team collaboration
- Microsoft Word and Excel
- Time management
- Problem solving
- Active listening
- Transaction processing
- Direct sales
- Account management
- Customer relations
Awards
- No. 1 Sales Representative for 2 months consecutively, Bluegreen Vacation
- Quality Champion and First Call Resolution Star, Sutherland Global
- CSAT Excellence, Alorica
Timeline
Customer Experience Advisor
Apple
05.2026 - Current
Sales Manager
Get It Now
09.2025 - 03.2026
Sales Representative
Bluegreen Vacation
08.2024 - 08.2025
Server
Cracker Barrel Old Country Store
10.2021 - 08.2024
Customer Service Representative
Sutherland Global
07.2020 - 05.2021
Customer Service Representative
Alorica
05.2016 - 04.2018
BACHELOR OF BUSINESS ADMINISTRATION - Accounting, Finance
University of Technology