Iliana Quintanilla
Houston,TX
Summary
Dynamic and adaptable professional with a proven track record, leveraging bilingual capabilities and tech-savviness to enhance customer satisfaction and streamline operations. Excelled in problem-solving and maintaining meticulous records, significantly improving client relations and operational efficiency. Skilled in Microsoft Office and database management, demonstrating exceptional communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Member Experience Concierge
Alignment Healthcare
Orange , CA
08.2024 - Current
- Advised clients on how best to use their coverage effectively by understanding their circumstances.
- Conversed with people from different cultures daily, providing a high level of respect and patience with each interaction.
- Maintained positive working relationships with fellow staff members and management.
- Assisted clients with claims processing and appeals when necessary.
- Served as a point of contact between carriers and customers for any issues that may arise during policy implementation or renewal processes.
- Assisted clients in completing applications, forms, and other paperwork related to the enrollment process.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Monitored changes in the industry landscape such as pricing trends or legislative updates which could affect product availability or customer satisfaction levels.
- Proofread documents carefully to check the accuracy and completeness of all paperwork.
- Answered questions from potential customers regarding plan benefits, eligibility requirements, and premiums.
- Resolved customer complaints by providing prompt solutions or referring them to the appropriate departments.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Patient Reception Specialist
Village Medical
Houston, TX
06.2021 - 06.2024
- Greet patients and visitors in a friendly and professional manner, providing assistance and guidance as needed.
- Handle inquiries over the phone and in person, addressing concerns, and providing information about services.
- Maintain confidentiality of patient information, and adhere to HIPAA regulations.
- Collaborate with medical staff and colleagues to optimize patient flow and improve the overall customer experience.
- Documented patient progress and care provided in patient charts.
- Scheduled patient appointments, ensuring accuracy and efficiency in registration and documentation, and managed the flow of the clinic for efficient patient care.
- Maintained a clean and professional reception area, ensuring that visitors feel welcome.
- Performed administrative tasks such as photocopying and faxing.
- Verifying eligibility and benefits for insurance.
- Additionally, assisting with referrals.
- Researched and analyzed customer feedback to identify areas of improvement.
- Provided technical support for users experiencing difficulties with software applications.
- Analyzed key performance indicators to identify effective strategies.
- Participated in ongoing training and compliance activities.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Hostess
Mi Cocina
Dallas
08.2019 - 03.2020
- Welcomed guests and managed reservations, ensuring timely seating and a positive dining experience
- Communicated effectively with restaurant staff to coordinate seating arrangements and accommodate special requests
- Provided attentive customer service, addressing inquiries and resolving any issues to enhance guest satisfaction
- Assisted with various tasks to support restaurant operations, including maintaining cleanliness and organizing seating areas
Cashier
The Home Depot
Shenandoah
02.2018 - 06.2019
- Processed customer transactions accurately and efficiently, handling cash, credit, and debit payments
- Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with product selection
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers
- Collaborated with team members to achieve daily sales targets and promote special promotions
- Stocked shelves and ensured product displays were organized and attractive
- Greeted customers in a friendly and professional manner
Education
Lonestar College
Skills
- Bilingual: English, Spanish
- Tech-Savvy
- Database search and data entry skills
- Adaptability
- Excellent communication skills
- Strong interpersonal skills
- Multitasking skills
- Troubleshooting skills
- Problem-solving skills
- Customer service skills
- Attention to detail
- Proficient in Microsoft Office
- Guest reservation management
- Telephone etiquette
- Reliable punctuality
- Accurate record keeping
- Bookkeeping
- Transportation coordination
- Data entry accuracy
- Application support
References
References available upon request
Languages
- English
- Spanish
Timeline
Member Experience Concierge
Alignment Healthcare
08.2024 - Current
Patient Reception Specialist
Village Medical
06.2021 - 06.2024
Hostess
Mi Cocina
08.2019 - 03.2020
Cashier
The Home Depot
02.2018 - 06.2019
Lonestar College
Similar Profiles
Siva Sai KumarSiva Sai Kumar
Senior SAS Programmer at Alignment HealthcareSenior SAS Programmer at Alignment Healthcare
TUNG HOTUNG HO
Member Service Representative at Alignment HealthcareMember Service Representative at Alignment Healthcare
LUIS LARALUIS LARA
Enrollment Membership Representative at Alignment HealthcareEnrollment Membership Representative at Alignment Healthcare