Rheauna McDaniel
Hilliard,OH
Summary
Nine years of experience in a dynamic company, driving impactful change through innovative interactions. Proven ability to challenge the status quo and foster growth in both personal and professional capacities. Committed to shaping a better future by leveraging strategic vision and collaborative efforts.
Overview
4
4
years of professional experience
Work History
Customer Experience Leader
RH
01.2026 - Current
- Support daily operations by coordinating team tasks to enhance workflow efficiency and productivity.
- Assist in supporting and develop new team members, fostering a collaborative and supportive work environment.
- Communicate effectively with team members to align on goals.
- Live Our Vision, Values and Beliefs every day.
- Consistently exemplify the RH lifestyle brand through communication, personal appearance and professionalism.
- Assist Leaders in attracting the right talent, coach teams in creating a luxury customer experience.
- Support the team with education, inspiration, leadership, and guiding associates to reach their highest potential both in terms of service metrics and career goals.
- Proactively resolve complex issues promptly and independently, often leading resolutions with teams or cross-functional partners and identifying future areas of opportunity.
- Adapt quickly to changing priorities, demonstrating flexibility in a fast-paced work environment.
- Led cross-functional initiatives aimed at improving overall customer satisfaction scores.
- Streamlined communication channels between departments to enhance customer service efficiency.
- Optimized workflows through the implementation of automation tools, increasing productivity while enhancing the overall customer experience.
- Conducted regular audits of customer interactions, maintaining high quality standards across the organization.
- Acted as a trusted point of contact for key clients, providing personalized support and attention to detail that fostered long-lasting relationships.
- Trained and mentored new team members, improving overall team performance and knowledge base.
- Developed innovative solutions to address emerging customer needs, resulting in higher retention rates.
Customer Experience Assistant Leader
RH
11.2022 - 01.2026
- Support daily operations by coordinating team tasks to enhance workflow efficiency and productivity.
- Assist in supporting and develop new team members, fostering a collaborative and supportive work environment.
- Communicate effectively with team members to align on goals.
- Live Our Vision, Values and Beliefs every day.
- Consistently exemplify the RH lifestyle brand through communication, personal appearance and professionalism.
- Assist Leaders in attracting the right talent, coach teams in creating a luxury customer experience.
- Support the team with education, inspiration, leadership, and guiding associates to reach their highest potential both in terms of service metrics and career goals.
- Proactively resolve complex issues promptly and independently, often leading resolutions with teams or cross-functional partners and identifying future areas of opportunity.
- Adapt quickly to changing priorities, demonstrating flexibility in a fast-paced work environment.
- Led cross-functional initiatives aimed at improving overall customer satisfaction scores.
- Streamlined communication channels between departments to enhance customer service efficiency.
- Optimized workflows through the implementation of automation tools, increasing productivity while enhancing the overall customer experience.
- Conducted regular audits of customer interactions, maintaining high quality standards across the organization.
- Acted as a trusted point of contact for key clients, providing personalized support and attention to detail that fostered long-lasting relationships.
- Trained and mentored new team members, improving overall team performance and knowledge base.
- Developed innovative solutions to address emerging customer needs, resulting in higher retention rates.
Associate, Customer Experience
RH
05.2022 - 11.2022
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Represented the RH brand through polished communication, personal appearance and professionalism.
- Engaged with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations.
- Collaborated with cross-functional partners and Leaders to ensure the customer's needs were not only met but also exceeded.
- Built brand loyalty and revenue by being well-versed in RH product offerings, processes and systems.
- Educated potential design customers on services offered by RH Interior Design.
Education
High School Diploma -
Mechanicsburg High School
Mechanicsburg, OH05-2009
Skills
- Commitment to Quality, detail-focused at all levels to ensure first-class service
- Experience learning from opportunities, seeking constructive feedback from colleagues and leadership to improve results
- Strategic, highly organized and results-oriented
- High energy, ability to energize others
- Proficiency with Dell Operating Systems, excellent knowledge of PC Applications and order management software
- Ability to multitask, be flexible, prioritize and overcome obstacles with creative problem solving and cross-functional partnerships
- Superior interpersonal and leadership skills with a passion for service
- Excellent verbal and written communication skills
- Willingness to work a flexible schedule, including evenings, weekends and holidays
- Microsoft
- Salesforce
- Excel
Timeline
Customer Experience Leader
RH
01.2026 - Current
Customer Experience Assistant Leader
RH
11.2022 - 01.2026
Associate, Customer Experience
RH
05.2022 - 11.2022
High School Diploma -
Mechanicsburg High School