Rhema Washington
Gretna,Louisiana
Summary
Hello I. Rhema Reshelle Washington have been doing Security Since 2016. I will say I am a skilled worker. Dedicated to my job. Very reliable and flexible worker. Team player. Easy to work with. And I’m very big on Integrity first. Also worked as a Supervisor for the last 4 years and has an excellent history doing so. Attendance is superb. Also I am Now an Armed Guard.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Also I have joined the Non-Profit community working in Operations.
Overview
11
11
years of professional experience
Work History
Guest Cordinator/Operations Manager
Hotel Hope/ Non-Profit
New Orleans, LA
12.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Working with Homeless an Non-Profit community
Service Manager
Allied Universal Security Services
05.2023 - 12.2023
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
Shift Supervisor
Allied Universal
08.2017 - 05.2023
- Four Years now
- Delegating tasks and schedule shifts to the security staff
- Also working hand in hand with my Account Manger making sure all is in order when management is away.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Security Guard
Allied Universal
07.2017 - 08.2020
- In security I deal with a lot of customer service
- I’m constantly interacting with new people every day
- Assisting them where to go and helping them with anything you could imagine
- I am also a Flex supervisor
- I have experience Being in charge, and Working under pressure.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
Security Officer
VINSON GUARD SERVICE
08.2016 - 06.2017
- Patrolling, making sure all is secure
- Signing people in
- Doing my rounds
- Checking hazards and equipment, Posted at Hotels, Hospitals, Apartment Complexes and many other locations
- I worked the security cameras and mostly did foot patrols and reports.
Crew Member
AMC Theaters
06.2013 - 09.2016
Education
No Degree - General Studies
Delgado Community College
05.2017
No Degree - General Studies
Concordia College
05.2016
High School Diploma -
L.W. Higgins High School
05.2014
Skills
- Active Listening
- Train Employees
- Cpr Trained
- Minitab
- Armed Guard
- Negotiation
- Monitor Production
- Manage Schedules
- Conflict Resolution Techniques
- Suggestive Selling
- Business Development
- Operation Monitoring
- Safety Awareness
- Team Leadership
- Problem-Solving
- Operations Management
- Customer Service
- Decision-Making
- Management
- Conflict Mediation
Timeline
Guest Cordinator/Operations Manager
Hotel Hope/ Non-Profit
12.2023 - Current
Service Manager
Allied Universal Security Services
05.2023 - 12.2023
Shift Supervisor
Allied Universal
08.2017 - 05.2023
Security Guard
Allied Universal
07.2017 - 08.2020
Security Officer
VINSON GUARD SERVICE
08.2016 - 06.2017
Crew Member
AMC Theaters
06.2013 - 09.2016
No Degree - General Studies
Delgado Community College
No Degree - General Studies
Concordia College
High School Diploma -
L.W. Higgins High School