Rhemi Lorms
Warsaw,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Professional Dog Bather
Petsmart
Plain City
01.2024 - Current
- Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
- Conducted regular equipment maintenance checks to ensure safe and efficient operation of bathing stations, leading to fewer disruptions in daily workflow.
- Kept abreast of industry trends and emerging techniques through continuous professional development opportunities such as workshops or seminars on animal care topics related specifically to dog bathers'' roles within the organization.
- Provided exceptional customer service by actively listening to client concerns and addressing their pet''s specific needs during the bathing process.
Manager
The Island Grind
Middle Bass, OH
03.2021 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Manager
Gun Envy
01.2012 - 01.2019
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Education
High School Diploma -
Jonathan Alder High School
Plain City, OH05.2018
High School Diploma -
Tolles Career And Technical Center
Plain City, OH05.2018
Skills
- Staff Management
- Project Management
- Customer Relationship Management
- Verbal and Written Communication
- Team Leadership
- Managing Employee Relations
- Issue and Conflict Resolution
- Managing Cash Register
- Employee Training
- Time Management
- Overseeing Employees
Timeline
Professional Dog Bather
Petsmart
01.2024 - Current
Manager
The Island Grind
03.2021 - 11.2023
Manager
Gun Envy
01.2012 - 01.2019
High School Diploma -
Jonathan Alder High School
High School Diploma -
Tolles Career And Technical Center