Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhenona Mitchell

Summary

Dynamic professional with a proven track record in customer service excellence and team leadership, notably at Kentucky Fried Chicken. Skilled in cash register operation and adept at fostering positive relationships, I significantly enhance operational efficiency and customer satisfaction. Expert in sales expertise and adept at conflict resolution, I thrive in fast-paced environments, driving productivity and team success.

Overview

25
25
years of professional experience

Work History

Associate

Amazon
05.2024 - Current
  • Problem Solver
  • Heavy Bulky
  • RC Returns
  • TDR

Cashier

SMOKER FRIENDLY
10.2023 - 02.2024
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Completed day-to-day duties accurately and efficiently
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills
  • Worked effectively in team environments to make the workplace more productive
  • Assisted with customer requests and answered questions to improve satisfaction
  • Cash register transactions
  • Cashier audit and reports
  • Store opening and closing procedures
  • Draw balancing
  • Customer service excellence
  • Stocking and merchandising
  • POS system

Shift Manager

KENTUCKY FRIED CHICKEN
10.2021 - 10.2023
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines
  • Developed and maintained positive working relationships with staff, customers, and vendors
  • Maintained cleanliness and organization of work area
  • Positioned skilled staff in key areas throughout shift to optimize department productivity
  • Enhanced operations and boosted productivity through employee training, coaching and assignments
  • Taught staff upselling techniques to meet revenue targets
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work
  • Observed and monitored utilization of equipment
  • Helped employees accomplish tasks during peak periods
  • Resolved conflicts between employees or customers in a professional manner
  • Trained new employees on company policies, procedures, and job responsibilities
  • Managed daily cash intake by counting out registers and tabulating profits
  • Managed schedules, accepted time off requests and maintained coverage for shifts

Lead Driver

FIRST STUDENT SCHOOL BUS
08.2000 - 07.2007
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements
  • Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line
  • Conducted regular meetings with staff to discuss best practices and address any concerns or issues
  • Performed administrative tasks such as scheduling shifts for drivers, processing payroll
  • Conducted annual performance reviews to assist drivers with maintaining required standards
  • Coordinated with team members and remained flexible in work scheduling to meet service needs
  • Developed processes for handling unexpected delays or cancellations due to weather conditions or traffic congestion
  • Collaborated closely with dispatchers to ensure smooth operations
  • Supervised and trained new drivers in safe driving techniques and company policies
  • Ensured that all vehicles were inspected and maintained properly
  • Safely transport students to and from school, field trips, and extracurricular activities
  • Monitor student behavior on the bus, enforcing safety rules, and reporting any incidents to the school
  • Communicate effectively with parents and school staff regarding students' transportation needs

Education

High School -

Joliet West High School
Joliet, IL
06.1997

Skills

  • Drawer balancing
  • Product restocking
  • Returns processing
  • Cash register
  • Heavy Bulky
  • TDR
  • Problem Solver
  • RC Returns

Timeline

Associate

Amazon
05.2024 - Current

Cashier

SMOKER FRIENDLY
10.2023 - 02.2024

Shift Manager

KENTUCKY FRIED CHICKEN
10.2021 - 10.2023

Lead Driver

FIRST STUDENT SCHOOL BUS
08.2000 - 07.2007

High School -

Joliet West High School

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