Rhett Carter
T-Mobile
Fort Lauderdale,FL
10
years of professional experience
Dynamic customer service expert known for strong verbal communication and customer-oriented service. Demonstrated success in managing inquiries and fostering positive client relationships. Ready to support organizational goals and drive service excellence.
Work History
Virtual Customer Service Associate
1 Year 9 Months- Resolved technical problems by providing step-by-step guidance to enhance customer experience.
- Assisted customers with account inquiries and service issues via multiple communication channels.
- Maintained updated knowledge of T-Mobile services and policies to provide accurate information consistently.
- Educated customers on product features and promotions, increasing overall satisfaction rates.
Food and Beverage Manager
1 Year 2 Months- Oversaw daily operations to ensure optimal service quality and guest satisfaction.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Developed training programs for staff, enhancing team performance and service delivery.
- Resolved customer complaints involving food or beverage quality and service.
Sales Associate
3 Years 10 Months- Assisted customers in selecting furniture to meet individual needs and preferences.
- Maintained knowledge of current inventory and product features for effective sales support.
- Collaborated with team members to streamline sales processes and enhance customer experience.
- Trained new staff on customer service protocols and company policies for consistent performance.
- Developed strong relationships with clients to encourage repeat business and referrals.
Food and Beverage Manager
3 Years 10 Months- Streamlined scheduling processes, ensuring adequate staffing during peak service hours for efficiency.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
Customer Service Representative
3 Years 2 Months- Resolved customer inquiries efficiently through phone, email, and chat communication channels.
- Provided accurate information on products and services, enhancing customer satisfaction levels.
- Assisted customers in managing identity theft protection services and account settings.
- Trained new team members on best practices for customer service protocols and tools.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Skills
Organizational management
Call handling
Verbal communication
Digital tools
Technical troubleshooting
Issue resolution
Customer focus
Schedule management
Cost control
Timeline
Virtual Customer Service Associate
T-Mobile
11.2024 - CurrentRead More
Food and Beverage Manager
Deep Oceanfront Bar & Grill
09.2023 - 11.2024Read More
Sales Associate
Atlanta Wholesale Furniture
10.2019 - 08.2023Read More
Food and Beverage Manager
J. Christopher's Breakfast & Brunch
10.2019 - 08.2023Read More
Customer Service Representative
LifeLock
08.2016 - 10.2019Read More