
Driven PC LAN Analyst with a proven track record at SSM Health St. Anthony Hospital - Oklahoma City, specializing in network troubleshooting and fostering user satisfaction. Expert in PC imaging and deployment, complemented by exceptional problem-solving skills. Achieved significant improvements in system efficiency and user support, demonstrating a proactive and friendly approach to technical challenges.
Troubleshooting and resolving PC related issues. Driving to clinics for all IHT related issues. Helping with projects such as opening new clinics.
Working in an Active Directory environment.
Working with 3rd party vendors such as software support, printer services and data cabling. Imaging PCs for Windows 11 upgrades. A ServiceNow ticketing system. Monitor network systems and respond to any issues or disruptions. Provide technical support and guidance to users.