Rhi-Anne Goolsby
DeFuniak Springs,FL
Summary
Rational Correctional Officer Sergeant with an assertive and firm demeanor. Committed to maintaining ethical and moral standards while supervising and monitoring staff and offenders. Familiar with mental health and behavioral disorders. Excellent courtroom knowledge to transport inmates.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Correctional Officer Sergeant
Florida Department Of Corrections
07.2019 - Current
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
- Maintained order within the facility by enforcing institutional rules and regulations consistently.
- Increased security measures by regularly inspecting all areas of the facility for potential hazards or risks.
Cashier
Winn Dixie Grocery Store
03.2019 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Service Advisor
Asurion Call Center
08.2018 - 03.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
In Room Dining Attendant
The Henderson Beach and Spa Resort
03.2018 - 08.2018
- Adhered to established hotel policies and procedures when handling guest feedback or complaints, working towards swift resolutions that maintained satisfaction levels.
- Assisted with menu updates, ensuring accurate information was reflected on printed materials and digital platforms for guest reference.
- Increased operational efficiency by assisting in the preparation of food trays and maintaining cleanliness of service areas.
- Participated in regular meetings with management to discuss areas of improvement or share feedback from guests about their experiences using the In-Room Dining service.
Service Ambassador
Panera Bread
05.2017 - 03.2018
- Provided exceptional service for improved guest experiences and increased repeat business.
- Streamlined processes for efficient service delivery, reducing wait times for clients.
- Utilized knowledge of product offerings and promotions to recommend appropriate solutions based on customer requirements.
- Coordinated closely with other departments to address any gaps in the overall service experience effectively.
Education
Panhandle Technical College
Chipley 11.2019 - 05.2020
Associate of Science - Radiography
Northwest Florida State College
05.2026
Associate of Arts - General
Northwest Florida State College
Niceville, FL05.2017
High School Diploma -
Walton High School
DeFuniak Springs, FL05.2016
Skills
Inmate Supervision
Restraint Techniques
Self-defense tactics
Incident Investigation
Customer Service
Work Ethic and Integrity
Computer Skills
Multitasking and Organization
Adaptable to change
Phone Etiquette
Patience and composure
Exceptional communication
Certification
- First Aid Certification - American Red Cross or St. John Ambulance.
- Incident Command System (ICS) 100, 200, 700, 800 Certificates - FEMA's Emergency Management Institute.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association or Red Cross.
- Automated External Defibrillator (AED) Use Certification - National Safety Council or American Red Cross.
Timeline
Panhandle Technical College
11.2019 - 05.2020
Correctional Officer Sergeant
Florida Department Of Corrections
07.2019 - Current
Cashier
Winn Dixie Grocery Store
03.2019 - 06.2019
Service Advisor
Asurion Call Center
08.2018 - 03.2019
In Room Dining Attendant
The Henderson Beach and Spa Resort
03.2018 - 08.2018
Service Ambassador
Panera Bread
05.2017 - 03.2018
Associate of Science - Radiography
Northwest Florida State College
Associate of Arts - General
Northwest Florida State College
High School Diploma -
Walton High School
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