Rhia Hulsey
Jacksonville
Summary
Experienced in handling customer phone calls and ensuring satisfaction. Excel in providing exceptional service and addressing needs. Keen eye for detail, meticulously maintain shot records for all dogs at our facility, prioritizing health and safety. Manager of various social media platforms (Facebook, Instagram, website), effectively engage with online community and promote services. Take the lead in organizing and executing facility events, creating memorable experiences for clients and their furry companions. Oversee daycare and boarding operations, ensuring a comfortable and enjoyable stay for all pets in our care.
Overview
13
13
years of professional experience
Work History
Social Media Marketing Manager
Kanine Social
08.2019 - Current
- Handles customer phone calls
- Upkeep of shot records for any dogs visiting facility
- Manages all social media platforms including Facebook, Instagram, Website, etc
- Lead of creating events for facility
- Over site for daycare and boarding side of facility
Part time Zookeeper
Jacksonville Zoo and Gardens
09.2019 - 09.2020
- Devised and delivered dietary plans.
- Ensured consistent upkeep of enclosures through routine sanitation procedures.
- Proving care to sick or injured animals in critical care center
- Facilitated guest access to restricted and private areas through guided tours.
Education Guide
Jacksonville Zoo and Gardens
10.2016 - 09.2019
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Guided groups of up to Number people on scheduled tours.
Guest Service Associate
Jacksonville Zoo and Gardens
10.2015 - 10.2016
- Using multi line phone
- Handling customer questions
- Assisting with memberships
- Performing ticket sales
- Providing general customer service
Server/hostess
Sake Asian Fusion
07.2014 - 08.2015
- Greeted guests with a professional and welcoming attitude
- Helped to seat guests
- Took orders
- Delivered food to tables and helped to expedite orders
- Helped to maintain and friendly and family oriented atmosphere
- Assisted in the training of new employees
- Helped to maintain clean and sanitary work stations
Stock associate
Ross
03.2014 - 08.2014
- Assisted in unloading trucks
- Organized new shipments into designated areas
- Quickly and efficiently helped to stock items on the sales floor
Server/hostess
The View
03.2013 - 12.2013
- Greeted guests with a professional and welcoming attitude
- Helped to seat guests
- Took orders
- Delivered food to tables and helped to expedite orders
- Helped to maintain and friendly and family oriented atmosphere
- Assisted in the training of new employees
- Helped to maintain clean and sanitary work stations
Crew Trainer
McDonald's
05.2012 - 02.2013
- Greeted guests with a smile
- Assisted in taking orders at front counter and in drive through
- Helped to cook and package food
- Regularly trained and tested employees on work procedures and tasks
- Helped to maintain a clean and friendly work environment
Server/hostess
Bob Evans
09.2011 - 05.2012
- Greeted guests with a professional and welcoming attitude
- Helped to seat guests
- Took orders
- Delivered food to tables and helped to expedite orders
- Helped to maintain and friendly and family oriented atmosphere
- Assisted in the training of new employees
- Helped to maintain clean and sanitary work stations
Education
Bachelor's degree - Digital Media
Florida State College at Jacksonville
Jacksonville, FL12.2024
Associate's degree - Liberal Arts & Sciences
FSCJ
Jacksonville, FL12.2020
Liberal Arts -
Polk State College
05.2012
High School Diploma -
Harrison School for The Arts
06.2011
Skills
- Email Marketing
- Guest Services
- Digital Marketing
- Social Media Management
- Multi-line Phone Systems
- Adobe Photoshop
Personal Information
Authorized To Work: US
Timeline
Part time Zookeeper
Jacksonville Zoo and Gardens
09.2019 - 09.2020
Social Media Marketing Manager
Kanine Social
08.2019 - Current
Education Guide
Jacksonville Zoo and Gardens
10.2016 - 09.2019
Guest Service Associate
Jacksonville Zoo and Gardens
10.2015 - 10.2016
Server/hostess
Sake Asian Fusion
07.2014 - 08.2015
Stock associate
Ross
03.2014 - 08.2014
Server/hostess
The View
03.2013 - 12.2013
Crew Trainer
McDonald's
05.2012 - 02.2013
Server/hostess
Bob Evans
09.2011 - 05.2012
Bachelor's degree - Digital Media
Florida State College at Jacksonville
Associate's degree - Liberal Arts & Sciences
FSCJ
Liberal Arts -
Polk State College
High School Diploma -
Harrison School for The Arts
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