Rhia A Kirk
Safeway
Vancouver,WA
20
years of professional experience
As an Assistant Store Director, I am a highly motivated and results oriented leader with a proven track record of delivering exceptional customer service and fostering a collaborative team environment. I excel at driving operational efficiency, developing staff, and consistently exceeding sales targets. My leadership style emphasizes empowering team members, cultivating a positive work culture, and leveraging strategic thinking to achieve both short-term objectives and long-term organizational growth.
Work History
Assistant Store Director
2 Years- Supervised employees and different store departments.
- Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
- Collaborated with the Store Director to develop and execute strategic plans for store growth.
- Worked closely with suppliers to negotiate favorable pricing and delivery terms resulting in cost savings.
- Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
- Answered questions about store policies and addressed customer concerns.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Coordinated weekly scheduling to ensure optimal staff coverage during peak hours.
- Double-checked product pricing and displays.
- Responded to customer complaints and comments.
Grocery Manager
1 Year 2 Months- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Implemented promotional displays to increase customer engagement and sales visibility.
- Coordinated with suppliers to ensure timely delivery of products and maintain quality standards.
Service Operations Manager
7 Years 7 Months- Collaborated with cross-functional teams to develop strategies for improving overall business performance.
- Delivered excellent customer service experiences through regular feedback collection, analysis, and action planning based on client needs.
- Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
- Improved service operations efficiency by implementing standardized processes and procedures.
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
Person in Charge
5 Years 2 Months- Conducted regular audits to assess performance and identify areas for improvement.
- Collaborated with team members to streamline workflows and enhance efficiency.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed the store in the absence of the Store Director
Checker
4 Years 4 Months- Performed cash, card, and check transactions to complete customer purchases.
- Trained new employees on proper cashier procedures and company policies, boosting team efficiency levels.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Cafeteria Cashier
3 Years- Managed high-volume lunch rushes effectively, maintaining composure under pressure and delivering excellent service consistently.
- Assisted in maintaining a clean and organized cafeteria, resulting in positive feedback from both customers and management.
- Collaborated with team to serve customers with varying needs and urgent requests.
- Greeted customers with professionalism and welcoming demeanor, generating appreciation for establishment through dedication to service.
Education
ASDT Graduate - Assistant Store Director Training Graduate
Associate of Arts - Retail Management Graduate
Bachelor of Science - Science
Skills
Goal setting
Task delegation
Attention to detail
Team collaboration
Verbal and written communication
Time management
Multitasking
Timeline
Assistant Store Director
Safeway
08.2024 - CurrentRead More
Grocery Manager
Safeway
06.2023 - 08.2024Read More
Service Operations Manager
Safeway
12.2015 - 07.2023Read More
Person in Charge
Safeway
09.2010 - 11.2015Read More
Cafeteria Cashier
Vancouver School District
09.2007 - 09.2010Read More
Checker
Safeway
06.2006 - 10.2010Read More
Safeway
ASDT Graduate from Assistant Store Director Training Graduate
Read More
Umqua Community College
Associate of Arts from Retail Management Graduate
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Cebu Normal University
Bachelor of Science from Science
Read More