Rhian Rosales
Henderson
Summary
To obtain full time/ part time position in your company as a Sportsbook Ticket Writer that will allow me to use my experience in the field of sports, managing cash transaction and customer service area
Overview
11
11
years of professional experience
2008
2008
years of post-secondary education
Work History
Sportsbook Ticket Writer
William Hill Sports Book
Las Vegas
03.2020 - 07.2025
- Processed sports betting transactions into computer and printed tickets for customers
- Assisted in training new members on sportsbook procedures
- Processed accurate cash transactions and fill out MTL, W2G, CTR if needed
- Helping customers with their phone apps (such as signing up or troubleshooting)
- Signing up customers for Rewards Card, or contest card
- Open and closing the sportsbook
- Balanced the cash register at the end of the shift and fills out paperworks
- Maintained a clean workspace according to company standards
- Provides exceptional customer service by addressing inquiries and resolving issues
Online Personal Shopper
Amazon Fresh
Las Vegas
01.2019 - 02.2020
- Managed online orders
Customer Service Representative
Walgreens
Las Vegas
02.2014 - 02.2014
Education
Pharmacy Technician
Raritan Valley Community College
Somerville, NJ 07.2008 - 11.2008
Chaparral High School
Las Vegas, NVSkills
- 5 Years Experience in Sportsbook
- Attention to detail
- Sports knowledge
- Cash handling
- Sports betting terminology
- Customer Service
Timeline
Sportsbook Ticket Writer
William Hill Sports Book
03.2020 - 07.2025
Online Personal Shopper
Amazon Fresh
01.2019 - 02.2020
Customer Service Representative
Walgreens
02.2014 - 02.2014
Pharmacy Technician
Raritan Valley Community College
07.2008 - 11.2008
Chaparral High School
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