Rhiana Roland
Marinette,WI
Summary
Dedicated banking professional recognized for mentoring peers, optimizing customer engagement processes and utilizing strong problem solving skills. Impressive background in sales proficiency and attentive service that maintains lasting client relationships and drives business growth. Ready to challenge myself using current knowledge and exeptional skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Relationship Banker
BMO Bank
Peshtigo, WI
09.2025 - Current
- Recognized and maintained strong customer relationships through personalized banking solutions and attentive service.
- Conducted financial assessments to identify client needs and recommend suitable products.
- Streamlined account opening processes, improving efficiency and enhancing client onboarding experience.
- Mentored associate bankers on best practices in customer engagement and compliance regulations.
- Assisted in training new hires, sharing best practices and imparting valuable industry knowledge.
Associate Banker
BMO Bank
Peshtigo, WI
03.2018 - 09.2025
- Facilitated customer transactions efficiently, ensuring compliance with banking policies and procedures.
- Provided exceptional service to clients by addressing inquiries and resolving issues promptly.
- Assisted in identifying client needs, promoting relevant financial products and services effectively.
- Maintained accurate records of client interactions, ensuring data integrity within banking systems.
Education
Criminal Justice
NWTC GreenBay
Green Bay, WIHigh School Diploma -
Marinette High School
Marinette, WISkills
- Problem Solving
- Portfolio management
- Communication skills
- Customer onboarding
- Customer service
- Attention to detail
Certification
NMLS Certified
Notary Public
Timeline
Retail Relationship Banker
BMO Bank
09.2025 - Current
Associate Banker
BMO Bank
03.2018 - 09.2025
Criminal Justice
NWTC GreenBay
High School Diploma -
Marinette High School