Rhiana Russell
Grand Ledge
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Fast food, and the Insurance industry. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Ability to quickly adapt to new environments and further develop professional skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Auto Owners Insurance
02.2025 - Current
- Resolved customer inquiries efficiently, enhancing overall client satisfaction.
- Processed claims with accuracy, ensuring timely resolutions for policyholders.
- Trained new staff on customer service protocols and software systems.
- Assist with reviewing and answering basic inquiries from customers.
- make computer inquiries and entries relating to customer accounts.
- Communicate with customers and others as needed to research problem and find solutions.
- Collect pertinent information from customers to handle inquires in a timely and accurate manner.
- Work with confidential and/or sensitive information, data, and matters in accordance with company standards.
McDonald’s Crew Member
McDonald's
03.2021 - 07.2024
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Collaborated with team members to maintain smooth operations during peak hours.
- Trained new crew members on procedures, enhancing team performance and service quality.
- Assisted in maintaining cleanliness and organization of workstations to enhance customer experience.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction and promoting repeat business.
- Took orders, worked the drive-thru, prepared meals, and collected payments.
Education
Bachelor of Science - Kinesiology
Michigan State University
East Lansing, MI04-2028
Skills
- Customer service
- Active listening
- Problem resolution
- Critical thinking
- Time Management
- Leadership
Timeline
Customer Service Representative
Auto Owners Insurance
02.2025 - Current
McDonald’s Crew Member
McDonald's
03.2021 - 07.2024
Bachelor of Science - Kinesiology
Michigan State University