Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Rhiana Salyers

1201 3rd Avenue E,VA

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction through expert resolution of complaints and effective communication. At Serco-NA, Inc, significantly improved client financial literacy and investment awareness. Skilled in data entry and professional telephone demeanor, adept at exceeding service standards and achieving company goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Serco-NA, Inc
02.2020 - 12.2022
  • Educated clients on financial topics and best practices.
  • Informed clients of strategies for reducing debt and maximizing savings.
  • Educated clients on potential risks and rewards associated with various investments.

Customer Service Representative

SYKES
08.2021 - 06.2022
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Education

Medical Assisting

Ross Medical Education Center
Johnson City, TN

Skills

  • Data Entry
  • Data Collection
  • Appointment Scheduling
  • Money handling abilities
  • Professional telephone demeanor
  • Complaint Handling

Timeline

Customer Service Representative

SYKES
08.2021 - 06.2022

Customer Service Representative

Serco-NA, Inc
02.2020 - 12.2022

Medical Assisting

Ross Medical Education Center

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Rhiana Salyers