Rhianna Hernandez
Chino Hills,CA
Summary
With a proven track record at Lake Arrowhead Resort and Spa, I excel in housekeeping knowledge and guest relations, ensuring high standards of cleanliness and customer satisfaction. Skilled in training staff and managing supplies, my leadership significantly enhances guest experiences, evidenced by positive feedback and repeat visits.
Overview
19
19
years of professional experience
Work History
Housekeeping Supervisor
Lake Arrowhead Resort and Spa
02.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Front Desk Agent
Lake Arrowhead Resort And Spa
09.2021 - 02.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Server
Mimis Cafe
06.2005 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associates - Diagnostic Ultrasound Technician
Platt College
Ontario, CA02.2019
Associates - Health Sciences
Mount San Antonio College
Walnut06.2010
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Cleaning techniques
- Training and mentoring
- Cleaning practices
- Sanitation Standards
Timeline
Housekeeping Supervisor
Lake Arrowhead Resort and Spa
02.2022 - Current
Front Desk Agent
Lake Arrowhead Resort And Spa
09.2021 - 02.2022
Server
Mimis Cafe
06.2005 - 01.2020
Associates - Diagnostic Ultrasound Technician
Platt College
Associates - Health Sciences
Mount San Antonio College
Similar Profiles
Tiffany KovacTiffany Kovac
Accounting Generalist at Lake Arrowhead Resort And SpaAccounting Generalist at Lake Arrowhead Resort And Spa
George KolbeGeorge Kolbe
Food Service Worker at Ucla Lake Arrowhead Conference Center And Bruin Woods Family ResortFood Service Worker at Ucla Lake Arrowhead Conference Center And Bruin Woods Family Resort
Michelle S. Rizo MejiaMichelle S. Rizo Mejia
Life Guard at Westin Lake Las Vegas Resort & SpaLife Guard at Westin Lake Las Vegas Resort & Spa