Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Receptionist

Rhianna Mai

Townsend,DE

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

1
1
Certification

Work History

Receptionist

Sally Nguyen
06.2023 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

Senior -

First States Military Academy
Clayton, DE

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling appointments
  • Scheduling
  • Data inputting
  • Professional demeanor
  • Typing speed
  • Bookkeeping
  • Phone etiquette
  • Calm demeanor
  • Team collaboration
  • Relationship building
  • Basic math

Certification

  • First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.

Languages

Vietnamese
Native or Bilingual

Timeline

Receptionist

Sally Nguyen
06.2023 - 08.2023

Senior -

First States Military Academy

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Rhianna Mai