RHIANNA RULLODA
PHOENIX,AZ
Summary
Operations leader focused on driving results through process improvement, enhancing team performance, and ensuring customer satisfaction. Proficient in team management, training others, and fostering cross-functional collaboration to achieve operational excellence.
Overview
4
4
years of professional experience
Work History
ACCOUNTS PAYABLE/RECEIVABLE SPECIALIST
Lifestyle Homes
11.2023 - Current
- Perform in-depth analysis of large financial datasets to drive data informed decision making
- Manage and process over $500k in weekly vendor payroll
- Coordinate with cross-functional teams to develop pre-construction cost estimates for new projects
- Process over $1MM in financial transactions monthly
- Reconcile monthly statements, resolving discrepancies within 24 hours for 100% accuracy
- Foster strong vendor relationships, streamlining communication and processes to boost revenue and ensure timely project deliveries.
OPERATIONS LEAD
Amazon
04.2021 - 11.2023
- Facilitated training and development plans for associates, increasing productivity by 15% and reducing error rates by 10%
- Collaborated with cross-functional teams to automate manual processes, cutting processing time by 30% and reducing operational costs by 20%
- Managed flow settings for operations teams at various sites, optimizing resource allocation and improving efficiency
- Led team performance by tracking KPIs and SLA's, resulting in a 20% improvement in meeting performance targets and a 12% increase in customer satisfaction
- Implemented various training programs for associates, resulting in a 5% boost in utilization rates.
SALES ASSOCIATE
Enterprise Rent-A-Car
12.2020 - 06.2021
- Boosted customer satisfaction by 10% through KPI-driven improvements
- Ranked in top 5% for sales by proactively engaging customers and meeting their needs
- Executed comprehensive vehicle inspections enhancing safety and reliability
- Mentored new team members on company policies and sales, boosting team performance and cohesion.
Education
BACHELOR OF SCIENCE IN PSYCHOLOGY -
Grand Canyon University
Phoenix, AZ04.2024
Skills
- Technical: Excel, Tableau, QuickSight, Simple Issue Manager, Labor Admin, AdHoc's, SLA's, KPI's
- Hard: Project Scheduling, Data analysis, Sales, Problem-Solving, Process Improvement, Operations, Vendor Management, Training Teams and Individuals, Supply-Chain
- Soft: Communication, Cross-Functional Collaboration, Customer Success, Team Building, Working Independently, Decision-Making
Timeline
ACCOUNTS PAYABLE/RECEIVABLE SPECIALIST
Lifestyle Homes
11.2023 - Current
OPERATIONS LEAD
Amazon
04.2021 - 11.2023
SALES ASSOCIATE
Enterprise Rent-A-Car
12.2020 - 06.2021
BACHELOR OF SCIENCE IN PSYCHOLOGY -
Grand Canyon University
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