Rhiannon Carter
Aubrey,TX
Summary
Proactive, capable, results-oriented professional dedicated to driving team success and fostering organizational growth. Committed to creating a positive work environment that encourages collaboration and innovation. Highly adaptable, thriving in diverse settings while quickly mastering new skills to meet challenges. Passionate about contributing to a culture of excellence and efficiently achieving company objectives.
Overview
16
16
years of professional experience
Work History
Patient Coordinator
Urology Clinics of North Texas
Flower Mound, Texas
09.2020 - Current
- Check In/Out
- Schedule Patients according to follow up and procedures
- Maintaining an understanding of Urological conditions, diseases, procedures and surgeries
- Collects insurance information and amounts due for visit and surgery
- Internal special referrals
- New Patient preparation
- Office open and closing responsibilities
- Maintains working relationship with colleagues, physicians and other health care employees to ensure quality patient care
Referral Coordinator/Records Specialist and Front Desk
Dr. Richard J Perry
Sanger, Texas
10.2018 - 01.2020
- EMR and paper charts
- Front desk scheduling, assisting and payment collection
- Check in and check out
- Insurance verification
- Medical records
- Patient PCP/Specialist referrals
- Filing, scanning and misc office task
Financial Payment Poster
Revenue Cycle Solutions
Dallas, Texas
02.2016 - 01.2017
- EMR
- Posting insurance EOBs or Electronic Remittances and patient payments
- Print EOBs and ERA's from appropriate websites
- Meet deadlines for month end close
- Reconcile the monthly deposit
- Understanding the EOB denials to make collection calls for possible reprocessing
- Benefits and eligibility
- Identifying a number of claim issues
- Forwarding claims to necessary secondary insurances
- Customer/Patient service
Financial Payment Poster and Receptionist
Physician Reimbursement Experts
Rowlett, Texas
03.2010 - 02.2016
- EMR utilization
- Posting insurance EOBs or Electronic Remittances and patient payments
- Print EOBs and ERA's from appropriate websites
- Meet deadlines for month end close
- Reconcile the monthly deposit
- Responsible for patient statement billing
- Understanding the EOB denials to make collection calls for possible reprocessing
- Benefits and eligibility
- Identifying a number of claim issues
- Forwarding claims to necessary secondary insurances
- Customer/Patient service
- Multi line phone skills
- Front desk
- Administrative/Receptionist duties
Education
Associates Degree - Medical Insurance Billing and Coding
Everest College
Dallas, TX05-2010
Skills
- Clinical Receptionist
- Electronic and Manual Payment Postings
- Reading/Interpreting EOBs and ERA's
- MS Word & Excel
- CPT & ICD 10 knowledge and coding
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Insurance verification, authorizations and referrals
- Communicating to patients and families
- Medical terminology
- Patient records management
- Patient documentation
- Follow-up care scheduling and planning
- Proficient in EMR
- Creative problem solving
- Policy compliance
- Insurance practices
- Healthcare operations
- Claims processing
- Medical data collection
- Vendor relationship management
- Performance improvement and multitasking
- Payment arrangements, negotiation and billing
- Registration and patient intake
- Database search and data entry skills with data collection
- Insurance verifying
Timeline
Patient Coordinator
Urology Clinics of North Texas
09.2020 - Current
Referral Coordinator/Records Specialist and Front Desk
Dr. Richard J Perry
10.2018 - 01.2020
Financial Payment Poster
Revenue Cycle Solutions
02.2016 - 01.2017
Financial Payment Poster and Receptionist
Physician Reimbursement Experts
03.2010 - 02.2016
Associates Degree - Medical Insurance Billing and Coding
Everest College