Shannon Reed
Slatington,PA
Summary
To obtain a secretarial/receptionist position where I can use my computer and clerical skills. Willing to relocate to: Bath, PA
Experienced with coordinating patient interactions and administrative tasks in healthcare setting. Utilizes strong organizational skills to manage patient appointments and maintain accurate records. Track record of enhancing patient satisfaction by delivering attentive and efficient care.
Overview
35
35
years of professional experience
Work History
Patient Coordinator
Diamond Periodontics
Willow Grove, PA
08.2025 - Current
- Answering phones
- Scheduling appointments
- Checking patients in and out
- Confirming appointments
- End of day deposit
- Handling all payments
Lab Manager
Crane Dental Lab
Queensbury, NY
05.2021 - 07.2025
- 1. Enter all incoming cases
- 2. Bill out all cases
- 3. Coordinate driver route
- 4. Answer phones and schedule pickups for the drivers
- 5. Order all supplies for lab
Front Desk Receptionist
Rivoli Dental
Queensbury, NY
08.2017 - 05.2021
- Answered phones, billing, filing, verified insurance, confirmed appointments
Customer Service Rep
Bike USA
Allentown, PA
06.2008 - 08.2013
- Entered all special orders into computer
- Answered phones and handled all technical support questions
- Handled all new customer data
Receptionist
Cherryville Animal Hospital
08.2006 - 06.2008
- Answered phones and scheduled appointments
- Entered all client information into computer
- Handled all daily deposits
Assistant Manager
NorthEast One Stop
05.1997 - 07.2006
- Handled all college accounts
- Provided support for the sales team
- Took care of all invoicing
- Took orders over the phone and entered them into computer
Receptionist
Robert Tonner Doll Company
04.1991 - 05.1997
- Answered phones and entered orders
- Purchased all materials and sent materials to Hong Kong
- Made sure all items were shipped in a timely manner
- Entered all new customers into computer
Education
High School -
Highland High School
Highland, NYSkills
- Managing customer accounts
- Multi-line phone systems
- Dental Receptionist
- Customer service
- Office supply management
- Microsoft Office
- Medical receptionist
- Microsoft Excel
- Administrative experience (16-20 years)
Additional Information
- Authorized to work in the US for any employer
- Professional Skills
- Microsoft Office
- Microsoft Windows
- Filing/Editing
- Typing (55+ wpm)
- Office Procedures
- Telephone Skills
- Business Math
- Business English
- Management Skills
- Customer Service Skills
- Employment Skills
- Developed ability to work in a fast-paced atmosphere
- Maintained excellent customer relations and developed customer rapport
- Diplomatically resolved customers complaints on as-needed basis
- Accurately calculated and made daily deposits.
- Ability to follow instructions well and make decisions with no supervision
- Motivated and supervised 15+ employees on daily basis
- Maintained all record-keeping procedures without error
- Delegated responsibilities to employees to meet company's expectations
- Effectively developed telephone communication skills and consistently met quotas
Timeline
Patient Coordinator
Diamond Periodontics
08.2025 - Current
Lab Manager
Crane Dental Lab
05.2021 - 07.2025
Front Desk Receptionist
Rivoli Dental
08.2017 - 05.2021
Customer Service Rep
Bike USA
06.2008 - 08.2013
Receptionist
Cherryville Animal Hospital
08.2006 - 06.2008
Assistant Manager
NorthEast One Stop
05.1997 - 07.2006
Receptionist
Robert Tonner Doll Company
04.1991 - 05.1997
High School -
Highland High School