Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Rhiannon Cross

Zephyrhills,United States

Summary

An intelligent and diversely experienced individual with over 4+years of experience within healthcare & data entry management. I pride myself on having a strong sense of responsibility and drive when it comes to my career. I strive to be the best version of myself in the work place environment, regardless of what might come my way. I value learning new skills and trades at an efficient pace. I am pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company or team.

Overview

4
4
years of professional experience

Work History

Scheduling Coordinator

Titanium Solar
01.2024 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Medical Receptionist

New Tampa Eye Institute
06.2023 - 01.2024
  • Perform various administrative tasks, including answering phones and sorting incoming mail quickly
  • Greeted patients warmly and answered questions to provide effective service
  • Maintained a clean, safe, and comfortable environment for patients whilst waiting for treatment
  • Ensured patient satisfaction while accommodating personal needs
  • Process payment through insurance verification and copayment processing
  • Organized and managed products and services efficiently to provide adequate service for patients and families.

Transition Specialist

Advent Health / Patient Engagement Advisors
08.2022 - 07.2023
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
  • Developed comprehensive discharge plans to transition clients or appropriate service providers in the community
  • Developed and implemented safety plans for clients at risk of harm to provide protection
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
  • Focused on individuals specific needs for their desire outcomes.

Store Associate / Pharmacy Technician

CVS Health
03.2020 - 08.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
  • Stocked, labeled, and inventoried medication ot keep accurate records
  • Collected co-payments or full payments from customers
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Education

High School Diploma -

Cypress Creek High School
Wesley Chapel, FL
05.2021

Skills

  • Problem-Solving
  • Strong Work Ethic
  • Data Entry
  • Customer relations understanding
  • Time management skills
  • Attention to Detail

References

  • Casey Adley, +1 (631) 879-3817, cadley@pasco.k12.fl.us
  • Lindsay Baxter, (419) 204-1302

Languages

American Sign Language
Professional Working

Timeline

Scheduling Coordinator

Titanium Solar
01.2024 - Current

Medical Receptionist

New Tampa Eye Institute
06.2023 - 01.2024

Transition Specialist

Advent Health / Patient Engagement Advisors
08.2022 - 07.2023

Store Associate / Pharmacy Technician

CVS Health
03.2020 - 08.2022

High School Diploma -

Cypress Creek High School

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Rhiannon Cross