Rhiannon Eissens
Machesney Park,IL
Summary
Dynamic leader with a proven track record at Amazon, excelling in customer service and team leadership. Enhanced sales by 20% through innovative strategies at Journeys. Skilled in risk assessment and problem-solving, fostering collaboration and adaptability. Recognized for attention to detail and a positive attitude, driving success in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Amtron Sort
Amazon
04.2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists, optimizing table turnover.
- Assisted in training new staff on customer service protocols.
- Communicated effectively with kitchen staff to coordinate orders.
Bartender Supervisor
Shattered Saloon
03.2021 - 04.2024
- Supervised daily bar operations, ensuring optimal workflow and service quality.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Developed innovative drink menus, enhancing customer experience and increasing sales.
- Implemented inventory management systems to track supplies and minimize waste.
Bartender
Viking Lanes
02.2021 - 03.2022
- Prepared and served beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Engaged with customers, providing excellent service and resolving any complaints promptly.
Waitress/bartender
Rascals Bar and Grill
08.2019 - 03.2022
- Provided exceptional customer service in high-paced dining environment.
- Accurately processed orders and payments using point-of-sale system.
- Assisted in training new staff on menu offerings and service protocols.
- Collaborated with kitchen team to ensure timely food delivery to guests.
Sales Manager
Journeys
02.2019 - 10.2021
- Developed and implemented sales strategies to drive revenue growth and increase customer engagement.
- Trained and mentored team members on product knowledge and effective selling techniques.
- Analyzed sales data to identify trends, forecasts, and areas for improvement in performance.
- Collaborated with marketing teams to create promotional campaigns that boosted store traffic.
Carryout/hostess/waitress
Nunzios
05.2016 - 06.2021
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists, optimizing table turnover.
- Assisted in training new staff on customer service protocols.
- Communicated effectively with kitchen staff to coordinate orders.
Education
Associate of Science - General
Rock Valley College
Rockford, IL05.2022
Skills
Team leadership
Timeline
Amtron Sort
Amazon
04.2024 - Current
Bartender Supervisor
Shattered Saloon
03.2021 - 04.2024
Bartender
Viking Lanes
02.2021 - 03.2022
Waitress/bartender
Rascals Bar and Grill
08.2019 - 03.2022
Sales Manager
Journeys
02.2019 - 10.2021
Carryout/hostess/waitress
Nunzios
05.2016 - 06.2021
Associate of Science - General
Rock Valley College