Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rhiannon Fitzjerrell

Bernalillo,NM

Summary

Hardworking Insurance Broker with Number years of experience maximizing revenues by leveraging strong sales strategies and deep knowledge of available insurance products. Customer-focused salesperson with team-oriented mindset and comprehensive consumer need assessment. Supportive listener with extraordinary customer empathy.

Overview

6
6
years of professional experience

Work History

Insurance Broker

Easy Med Insurance
04.2022 - Current
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues

Insurance Agent

Concentrix
04.2020 - 04.2022
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Telecommunications Dispatcher

McKinley County Dispatch Center
01.2019 - 03.2020
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

City Carrier Assistant

USPS
11.2017 - 01.2019
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
  • Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.

Education

UNM Gallup
Gallup, NM

Skills

  • Proactive team player
  • Networking capabilities
  • Driven
  • Sales Presentations
  • Insurance compliance
  • Medicare insurance Knowledge

Accomplishments

    Currently hold 27 State Health Licenses

    AHIP Certification

    HIPAA Certification

    Carrier certifications for the following

    United Health Care

    Aetna

Timeline

Insurance Broker

Easy Med Insurance
04.2022 - Current

Insurance Agent

Concentrix
04.2020 - 04.2022

Telecommunications Dispatcher

McKinley County Dispatch Center
01.2019 - 03.2020

City Carrier Assistant

USPS
11.2017 - 01.2019

UNM Gallup

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Rhiannon Fitzjerrell