Rhiannon Heineken
Brookfield,CT
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure Sales position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Sales Agent
Keller Williams Realty
08.2022 - Current
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of [Type] products or services to promote sales.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Logged reports, expenses, receipts, and sales in company database.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Use KW COMMAND to track pipeline activity and analyze sales trends.
Sales Associate
A&A Service Station
06.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prioritized helping customers over completing other routine tasks in store.
Sales Agent
Finish Line Realty
08.2021 - 08.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Logged reports, expenses, receipts, and sales in company database.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Developed, maintained and utilized diverse client base.
Kennel Manager
Ridgefield Operations Of Animal Rescue
06.2017 - 02.2021
- Oversaw care, grooming and medication of pets During Intake.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Managed scheduling, billing and payroll for staff of 5-7 kennel assistants.
- Cared for animals for up to 65, as they awaited an adopting family
- Maintained professional demeanor by staying calm when addressing unhappy or angry Animals
- Established Animal care priorities, maintained Training schedules and monitored Pet Standards of Care
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Reset procedure rooms between appointments and disinfected equipment.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Assisted with development of animal behavior modification plans.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Trained animals in behavioral compliance or other special routines or commands.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Educated visitors and staff on proper animal care and handling.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
Professional Pet Groomer
Independent Contractor - Self Employed
05.2002 - 03.2020
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Educated visitors and staff on proper animal care and handling.
Education
State of Ct Sales Licences - Real-estate
Nafcar
Bethel, CT08.2021
High School Diploma -
Brookfield High School
Brookfield, CT05.2002
Skills
- Product Demonstrations
- Paperwork Processing
- Strategy Development
- Lead Generation
- Program Promotion
- Client Relations
- Call Control
- Customer Assistance
- Making Offers
- Networking
- Key Relationship Management
- Contract Preparation
Timeline
Sales Agent
Keller Williams Realty
08.2022 - Current
Sales Agent
Finish Line Realty
08.2021 - 08.2022
Sales Associate
A&A Service Station
06.2020 - Current
Kennel Manager
Ridgefield Operations Of Animal Rescue
06.2017 - 02.2021
Professional Pet Groomer
Independent Contractor - Self Employed
05.2002 - 03.2020
State of Ct Sales Licences - Real-estate
Nafcar
High School Diploma -
Brookfield High School
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