Rhiannon Hopkins
Rexburg,ID
Summary
Offering strong organizational and leadership skills from multiple different backgrounds, ready to learn and thrive in a fast-paced environment. Brings understanding of customer service principles and effective team management techniques. Ready to use and develop skills in staff coordination, customer engagement, and customer retention.
Overview
7
7
years of professional experience
Work History
Fast Food Manager
Wendy's
03.2025 - Current
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Trained employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Correctly calculated inventory and ordered appropriate supplies.
Fast Food Worker
Wendy's
10.2024 - 03.2025
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
Auditor
Cn Resource
05.2023 - 08.2023
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Communicated with auditee staff to obtain necessary information for audits.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Performed observations and evaluated supporting documents to supplement audit findings.
Pyrotechnician
Celebration Fireworks Inc
04.2023 - 08.2023
- Managed inventory of pyrotechnic materials, maintaining organization and ensuring proper storage according to guidelines.
- Mentored junior technicians in the field, fostering professional growth and development within the team.
- Streamlined project timelines by efficiently managing resources and delegating tasks among crew members during setup and breakdown processes.
Auditor's Assistant
Cn Resource
06.2020 - 09.2021
- Utilized advanced software tools for efficient data extraction, manipulation, and analysis during audits.
- Increased accuracy of audit reports by diligently reviewing all financial documents and reconciling any discrepancies found.
- Collaborated with auditors for efficient completion of projects, adhering to strict deadlines.
Lifeguard
YMCA Of Bucks County
06.2019 - 06.2020
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
Swim Instructor
YMCA Of Bucks County
11.2018 - 03.2020
- Adapted teaching techniques to different learning styles.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Taught daily swim instruction to students varying in ages and skill levels.
- Took notes strengths and weaknesses of each child in class to track progress.
Education
Bachelor of Science - Psychology
Brigham Young University - Idaho
Rexburg, ID04-2029
High School Diploma -
Central Bucks High School - West
Doylestown, PA06-2020
Skills
- Staff training and development
- Dependable and responsible
- Recruitment and hiring
- Shift management
- Time management
- Attention to detail
- Multitasking and organization
- Decision-making
- Friendly, positive attitude
- Excellent communication
- Microsoft office
Languages
Russian
Elementary
Timeline
Fast Food Manager
Wendy's
03.2025 - Current
Fast Food Worker
Wendy's
10.2024 - 03.2025
Auditor
Cn Resource
05.2023 - 08.2023
Pyrotechnician
Celebration Fireworks Inc
04.2023 - 08.2023
Auditor's Assistant
Cn Resource
06.2020 - 09.2021
Lifeguard
YMCA Of Bucks County
06.2019 - 06.2020
Swim Instructor
YMCA Of Bucks County
11.2018 - 03.2020
Bachelor of Science - Psychology
Brigham Young University - Idaho
High School Diploma -
Central Bucks High School - West
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