Rhiannon Maxey
Las Vegas,NV
Summary
Proven leader with a track record of enhancing customer satisfaction at Egg Works through exceptional customer service and decision-making skills. Excelled in staff motivation and conflict resolution, significantly improving team efficiency and guest experience. Demonstrated expertise in employee training and work delegation, ensuring high-quality service without compromising attention to detail.
Overview
10
10
years of professional experience
Work History
Shift Lead
Omlette Cafe
11.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Key Manager /Server
Egg Works
10.2017 - 11.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Counted registers and cleaned and secured shop at end of shift.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Village Inn
09.2014 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Education
GED -
State Of Nevada Department Of Education
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Conflict Resolution
- Work Delegation
- Staff Motivation
- Positive Attitude
Timeline
Shift Lead
Omlette Cafe
11.2022 - Current
Key Manager /Server
Egg Works
10.2017 - 11.2022
Server
Village Inn
09.2014 - 10.2016
GED -
State Of Nevada Department Of Education
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