RHIANNON MEULENBELT
St. Cloud,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Reservations Agent
Auberge Resorts Collection
04.2023 - Current
- Efciently handle incoming reservation requests via phone and email, accurately inputting details into the reservation system for 3 luxury properties
- Implement upselling techniques to increase reservations and promote additional amenities or services
- Collaborate with other departments and properties to ensure smooth communication and coordination for guest stays
- Maintain organized records of reservations, cancellations, and special requests to ensure a seamless guest experience
Lead Concierge
Goldener Hirsch, an Auberge Resorts Collection
10.2020 - 04.2023
- Oversaw itinerary planning for all incoming guests offering local recommendations for activities, dining, and wellness
- Used coordination and planning skills to achieve results according to schedule
- Quickly learned new skills and applied them to daily tasks, improving efciency and productivity
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork resulting in higher guest satisfaction
- Managed team of 4 employees, overseeing hiring, training, and daily operations to ensure high levels of productivity.
Front Desk Agent
Sand Valley Golf Resort
06.2020 - 10.2020
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Actively listened to customers' requests, conrming full understanding before addressing concerns
- Increased customer satisfaction by resolving billing issues
- Carried out day-day-day duties accurately and efciently; assisted with group coordinating regarding tee times and rooms.
Hotel Operations Intern
Goldener Hirsch - Deer Valley Resort
12.2019 - 03.2020
- Conducted research, gathered information from multiple sources and presented results
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Actively listened to customers' requests, conrming full understanding before addressing concerns
- Identied issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science in Recreation Management -
University of Wisconsin La Crosse
La Crosse, WISkills
- Customer service
- Flexible & Adaptable
- Written Communication
- Conflict resolution
- Critical thinking
- Teamwork
- Interpersonal Communication
- Responsible
- Multitasking abilities
Accomplishments
Nominated for Park City Black Diamond Award recognizing outstanding hospitality professionals in the local community in 2021.
Timeline
Reservations Agent
Auberge Resorts Collection
04.2023 - Current
Lead Concierge
Goldener Hirsch, an Auberge Resorts Collection
10.2020 - 04.2023
Front Desk Agent
Sand Valley Golf Resort
06.2020 - 10.2020
Hotel Operations Intern
Goldener Hirsch - Deer Valley Resort
12.2019 - 03.2020
Bachelor of Science in Recreation Management -
University of Wisconsin La Crosse
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