Rhiannon Nadeau
Dover-Foxcroft,ME
Summary
Detail-oriented Pharmacy Technician with expertise in customer service and problem-solving. Proven track record in optimizing workflows and ensuring compliance with HIPAA regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreen's Pharmacy
Dover Foxcroft
09.2021 - Current
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in verifying medication dosages and interactions for patient safety.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Utilized pharmacy management software to maintain accurate patient records and prescription files.
- Provided exceptional customer service, resolving inquiries and enhancing patient satisfaction.
- Collaborated with healthcare professionals to ensure optimal medication therapy management for patients.
- Implemented workflow improvements that increased efficiency in prescription filling processes.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
CNA
MAS
Bangor, ME
03.2017 - 09.2021
- Provided compassionate care to patients, ensuring comfort and well-being throughout daily activities.
- Assisted in monitoring vital signs, documenting changes, and reporting to nursing staff promptly.
- Collaborated with healthcare team to develop individualized care plans for diverse patient needs.
- Trained new CNAs on best practices for patient care and safety protocols within facility standards.
- Implemented infection control measures, contributing to a safe environment for patients and staff.
- Maintained accurate patient records, enhancing communication among healthcare providers for quality care delivery.
- Facilitated mobility assistance for patients, promoting independence and physical well-being in daily routines.
- Advocated for patient needs by effectively communicating concerns and preferences to medical staff.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
High School Diploma -
Foxcroft Academy
Dover-Foxcroft, ME06-1999
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Pharmaceutical calculations
- Workflow optimization
- Prescription interpretation
- Pharmacist support
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance verification
- Advanced math skills
Accomplishments
- Reduced prescribing errors [Number]% by reaching out to prescribers to verify medication orders.
- Improved customer service standards by [Number]%.
- Earned an associates degree in pharmacy technology.
- Facilitated the implementation of a new drug inventory system.
- Increased customer retention [Number]% by delivering top-notch customer service from prescription drop-off to pick-up.
- Processed and filled over [Number] prescriptions per day.
- Gained admission to [School]'s pharmacist program.
- Gained admission to [School]s pharmacist program.
- Trained [Number] new pharmacy technicians on pharmacy policies, procedures and best practices.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walgreen's Pharmacy
09.2021 - Current
CNA
MAS
03.2017 - 09.2021
High School Diploma -
Foxcroft Academy