Rhiannon Spires

• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors
• Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered
• Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for Healthcare providers
• Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulator requirements.
• Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
• Assisted patients in filling out check-in and payment paperwork.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

• Conducting walkthrough every 45 to 50 minutes In Inmate housing pods

• administering inmate medication’s during the evening and morning

• Ensuing inmate safety and wellbeing while incarcerated

•Answering phones/ running warrants while working Intake

• Inputting Inmate Information Into Isoms

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.Completed full building and grounds patrols to spot and investigate concerns.
• Walking property grounds to ensure all door are secure
• Answering phone at front desk from people who may have complaints or concerns

• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
• Addressed inquiries, resolved customer issues, and managed customer relations.
• Educated customers on special pricing opportunities and company offerings.
• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Followed policies and procedures to meet or exceed established performance requirements.

• Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
• Helped pharmacy staff prepare medications and fill orders.
• Opened incoming supplies and stocked in correct locations.
• Delivered quality care to customers through close collaboration with pharmacist.
• Performed filing, copying, faxing and other clerical tasks.
• Arranged retail products in pharmacy area according to merchandising planograms and end cap placement needs.
• Updated and submitted documentation for insurance, store and liability purposes.
  Maintained clean and organized pharmacy shelving and work area
  Monitored and checked expiration dates on drugs in stock