Rhielle Millsap
Laramie,WY
Summary
Motivated student pursuing a college degree in nursing, seeking practical experience in the field. Demonstrates ability to meet deadlines and excel in independent and collaborative environments. Known for dependability and reliability, always prepared to tackle challenges. Highly organized with a background in the food service industry, adept at fostering positive relationships with customers and colleagues. Exhibits a strong work ethic and unwavering dedication to delivering exceptional customer service.
Diligent student with solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. Demonstrated proficiency in communication and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Peace of Mind
09.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
Desk Assistant
University of Wyoming - Laramie
01.2024 - 08.2024
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
- Collaborated effectively within a team environment to achieve common goals while also demonstrating independent initiative in completing tasks.
- Ensured confidentiality of sensitive information through secure storage methods and adherence to company policies.
- Assisted new employees in their onboarding process providing orientation materials guiding them through company procedures systems.
SERVER SHIFT LEADER
2 Doors Down
10.2021 - 07.2023
- Take food and beverage orders and serve meals to patrons
- Train new servers in restaurant procedures, daily operations and server duties
- Restock restaurant supplies, utensils and menus to achieve consistent product availability
- Interact with guests and promptly respond to requests to provide exceptional service
- Answer telephones to take reservations or to-go orders
- Write patrons' food orders on order slips and enter orders into computers for transmittal to kitchen staff
- Memorize frequent customer preferences to build relationships and loyalty
- Manage a group of servers to make sure everyone is on task and providing efficient and optimal service
- Checked on guests to verify satisfaction with each course
- Reviewed cash register at end of shift to maintain records for financial operations
- Demonstrated strong leadership skills by providing guidance, support, and direction to staff members in order to ensure customer satisfaction
- Managed phones, register, and fixed technical problems with printers, credit card machines, and computers
Education
Bachelor of Science - NURSING CANDIDATE
University of Wyoming
Laramie, WY05-2026
HIGH SCHOOL DIPLOMA -
Millsap Family Homeschool
Cheyenne, WYOMING05.2023
NURSING CANDIDATE -
Laramie County Community College
Cheyenne, WYOMING05.2023
Skills
- Microsoft Word
- Adelo POS
- Microsoft Outlook
- Microsoft PowerPoint
- Hospitality Administration
- Cool Under Pressure
- Facilitating Change
- Organized
- Restaurant Operation
- Customer Relationship Management
- Phone Inquiries
- Menu Knowledge
- Food Safety
- Safe Handling Standards
- Customer Loyalty
- First Aid and CPR certified
- First aid and safety
- Behavior redirection
- Client documentation
- Housekeeping tasks
- Compassionate client care
References
- Sandy Inniss, Owner Boss, (307) 214-8537, sandyinniss65@gmail.com
- Jamie Messamer, College Group Leader Mentor, (307) 655-5579, jamieleighphoto@yahoo.com
- Katelyn Randall, Apartment GRC - Boss, (307) 287-1055, uwapts@uwyo.edu
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Direct Support Professional
Peace of Mind
09.2024 - Current
Desk Assistant
University of Wyoming - Laramie
01.2024 - 08.2024
SERVER SHIFT LEADER
2 Doors Down
10.2021 - 07.2023
HIGH SCHOOL DIPLOMA -
Millsap Family Homeschool
NURSING CANDIDATE -
Laramie County Community College
- First Aid Certification - American Red Cross or St John Ambulance.
- Basic Life Support (BLS) Certification - American Heart Association.
Bachelor of Science - NURSING CANDIDATE
University of Wyoming
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