Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mary-McKenna Parkinson

Laramie,WY

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Medical Office Specialist

Ivinson Medical Group
12.2024 - 07.2025
  • Managed patient scheduling and questions answering around 100 calls a day,
  • Coordinated communication between medical staff and patients, ensuring clarity in instructions and follow-up care.
  • Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
  • Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
  • Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.

Universal Banker

ANB Bank
02.2012 - 12.2024
  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
  • Assisted clients in identifying financial needs, promoting products and services tailored to their goals.
  • Educated customers on digital banking tools, enhancing user experience and account management efficiency.
  • Resolved customer inquiries promptly, improving satisfaction through effective communication and problem-solving skills.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.

Education

High School Diploma -

Glenrock High School
Glenrock
05.2010

Skills

  • Patient scheduling
  • HIPAA compliance
  • Patient confidentiality
  • Claims processing
  • Branch operations
  • Electronic funds transfer
  • Cash handling proficiency
  • Customer needs assessment
  • Customer service
  • Office administration

Accomplishments

Leadership Laramie class of 2022-2024 graduate

Timeline

Medical Office Specialist

Ivinson Medical Group
12.2024 - 07.2025

Universal Banker

ANB Bank
02.2012 - 12.2024

High School Diploma -

Glenrock High School

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