Rhina Chamorro-Gutierrez

• Provided accurate and timely medical information to healthcare professionals and patients.
• provided medical records and disability certifications.
• Helped patients with pharmacy, reasonable accommodation and medical billing information ect.
• Collaborated with multidisciplinary teams to enhance patient education initiatives and resources.
• Trained new staff on standard operating procedures and best practices in medical information management.

• Led design projects from conception to execution, ensuring alignment with organizational standards and goals.
• Registered for Internal Medicine department in addition to; Eye Procedure Suite, Oncology, Gynecology Oncology, Infusion, Chemo and Palliative Care.
• Ordered educational materials for the clinic.
• Helped keep up the Consult and Will Call binders and ordered office supplies.
• Collaborated with cross-functional teams to develop user-centered design solutions enhancing patient experience.
• Developed and maintained design guidelines, ensuring consistency across various digital platforms and applications.

• Managed front desk operations, ensuring efficient patient check-in and appointment scheduling for Occupational Medicine for Workers Comp, Employee Health and Physical Medicine.
• Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
• Filled request for Kaiser on the Job: Employment related services: Pre-placements, physicals, drug screens, etc.
• Trained new employees, assisted with front office workflows, followed up on call center messages and used Occ med medical billing(stix) when necessary.
• Maintained accurate records in electronic health systems to support seamless patient data management.
• Coordinated communication between departments to facilitate timely information sharing and referrals.

*Registered for Adult Injection, EKG, occasionally the lab as well. I helped organize workflow for stocking and ordering vaccines.

*Helped organize Travel Injection workflows

*Entered immunizations in KITS program

• Managed front desk operations to ensure efficient patient check-in and appointment scheduling.
• Coordinated communication between patients, healthcare providers, and administrative staff.
• Maintained accuracy in patient records using electronic health record (EHR) systems.
• E-Consults for Endocrinologist
• floated to other department when staffing needed help covering shifts.
• Trained new reception staff on office procedures and customer service protocols.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients, and updated client records.
• Oversaw daily office workflow to enhance operational efficiency and team collaboration.
• Answered phone promptly and directed incoming calls to correct offices.