Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Rhoda Pearson

Rhoda Pearson

Hallandale Beach,Florida

Summary

Dynamic customer service representative with nearly four years of experience in delivering exceptional support and solutions. Proven ability to adapt in fast-paced environments, ensuring customer satisfaction while managing diverse responsibilities. Background includes valuable roles in both dietary assistance and customer service, showcasing versatility and commitment to quality care. Strong skills in communication and teamwork contribute to a collaborative work atmosphere. Seeking to transition into a ramp agent position to leverage expertise in service excellence and problem-solving.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

P & G Express LLC
10.2020 - 09.2024
  • Serving as a Customer Service Representative at P & G Express LLC involves engaging with clients to address their needs and provide assistance with inquiries. This role emphasizes effective communication and problem-solving skills to ensure customer satisfaction. Handling various customer concerns and delivering timely solutions is a daily responsibility. The position also requires collaboration with team members to enhance service delivery and maintain high standards of customer care.
  • Consistently received positive feedback from clients for exceptional service.
  • Implemented new procedures that streamlined customer interaction processes.
  • Contributed to team goals by actively participating in service improvement initiatives.

Dietary Aide

Excel Rehabilitation
10.2016 - 05.2017
  • As a Dietary Aide at Excel Rehabilitation, responsibilities included assisting in the preparation and serving of meals tailored to the dietary needs of residents. The role required attention to detail to ensure food safety and quality. Collaborating with kitchen staff and healthcare professionals was crucial to maintaining a pleasant dining experience for all residents.
  • Enhanced meal satisfaction through effective communication with residents.
  • Maintained high standards of cleanliness and organization in dining areas.
  • Assisted in menu planning to meet diverse dietary requirements.

Education

GED - undefined

Life Training Academy
06.2021

Skills

  • Customer Service
  • Effective Communication
  • Team Collaboration
  • Problem Solving
  • Attention to Detail
  • Service Improvement
  • CPR certified
  • Cleaning

Certification

CPR Certified

Timeline

Customer Service Representative

P & G Express LLC
10.2020 - 09.2024

Dietary Aide

Excel Rehabilitation
10.2016 - 05.2017

GED - undefined

Life Training Academy