Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Customer Service Associate -part Time
Belks Dept Store
Greenville , SC
05.2022 - Current
- Addressed inquiries, resolved customer issues and managed customer relations.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Recommended and initiated product offerings to meet customer changing needs.
- Operated multi-line phone system and online messaging system to communicate with customers.
Marketing Associate
Specturm Data Services
Simpsonville, SC
01.2021 - 10.2022
- Digitally savvy communicator with a competitive spirit to grow.
- Created product promotion plans and marketing initiatives to increase brand awareness.
- Supported sales activities through promotional material and market research.
- Summarized raw data and analyses and made recommendations based on findings.
- Evaluated digital presence by product, service or brand to help define digital strategies.
- Created proposals for service and product strategies based on marketing data.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
Machine Operator
KEMET
Simpsonville, SC
02.2014 - 12.2020
- Verified production orders prior to starting set-up.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
- Set up and operated production machinery according to specific standards and protocols of company.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Met or exceeded target for on-time customer shipments.
- Used daily system logs to document production information, discussing issues with management.
Machine Operator / Assembler
Alfmerier Friedrich & Rath LLC
Greenville, SC
05.2012 - 01.2013
- Verified production orders prior to starting set-up.
- Assembled fluid flow system for vehicle application
- Prepared machine for production processes by equipping with required tools and parts.
- Put together sensor for gas and air flow system
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Quality
Goglanian Bakeries
Simpsonville, SC
01.2007 - 04.2012
- Inspected, tested and measured materials, products and installations against specifications.
- Identified and resolved quality issues, escalating critical problems to supervisors.
- Notified supervisors about production problems and helped identify and correct concerns.
- Assessed finished items for defects and ordered reworks to eliminate irregularities.
- Completed evaluations by properly using various gauges, tools and equipment.
Receptionist
Regis Hairstyles
Greenville, SC
05.2004 - 09.2004
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
Unit Secretary (2020) OSHA Guidelines (2020) HIPPA Privacy Training (2020) National Medicare Training (2020) EMR Training -
01.2014
Fundamentals of Anatomy (2021 -
Terminology (2021)
Skills
- Automated Assembly
- Quality Control
- Regulatory Compliance
- Machinery Operation
- Strong Work Ethic
- Good Communication
- Manufacturing Experience
- OSHA Certification
- ISO 9001:2015
- Computer Skills
- Start Up Procedures
- Quality Assurance Controls
- Basic Math
- Credit Card Payment Processing
- Data Entry
- Customer Data Confidentiality
- Understanding Customer Needs
- Upbeat and Positive Personality
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Call Documentation
- Order and Refund Processing
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Inbound and Outbound Calling
Timeline
Customer Service Associate -part Time - Belks Dept Store
05.2022 - Current
Marketing Associate - Specturm Data Services
01.2021 - 10.2022
Machine Operator - KEMET
02.2014 - 12.2020
Machine Operator / Assembler - Alfmerier Friedrich & Rath LLC
05.2012 - 01.2013
Quality - Goglanian Bakeries
01.2007 - 04.2012
Receptionist - Regis Hairstyles
05.2004 - 09.2004
- Unit Secretary (2020)
OSHA Guidelines (2020)
HIPPA Privacy Training (2020)
National Medicare Training (2020)
EMR Training,
Greenville Technical College - Fundamentals of Anatomy (2021,