Rhojena Allen
2472 Stevens Ave Rosemead ,CA
Summary
Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Reliable employee seeking hospitality position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Food and Beverage Server
Astoria
07.2018 - 07.2018
- Addressed and handled customer complaints in polite and professional manner.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Adhered to health and safety standards while handling food and beverages.
Front Desk Receptionist
2go Travel
06.2018 - 07.2018
- Trained new team members on company procedures, customer service and issue resolution.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Bakery Assistant
Tastee Bakeshop Inc.
03.2022 - 07.2022
- Measured and mixed ingredients accurately to assist in baking process.
- Washed dishes and sanitized prep area at end of each shift.
- Used utensils and equipment to portion, wrap and display bakery items.
- Approved products before sale to maintain highest level of quality control.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Lead Server/Assistant Manager
Tsujita La Artisan Noodle
Los Angeles, CA
03.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Server
Esplanade Golf & Country Club Of Naples
12.2021 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Montclair Golf Club
10.2021 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Line Cook
Gurney's Resort Marina
08.2020 - 09.2021
- Maintained smooth and timely operations in preparation and delivery of meals.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Line Cook
Ballard's Resort
05.2020 - 07.2020
- Maintained smooth and timely operations in preparation and delivery of meals.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Line Cook
Foxwoods Resort And Casino
12.2019 - 03.2020
- Maintained smooth and timely operations in preparation and delivery of meals.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Education
Bachelor of Science - Hotel And Restaurant Management
University Of Baguio
Philippines05.2019
Skills
- Guest Inquiries
- Time Management Skills
- Till Counting
- Cleaning and Sanitizing
- Order Taking
- Work Task Prioritization
- Adaptable and Flexible
Timeline
Lead Server/Assistant Manager
Tsujita La Artisan Noodle
03.2023 - Current
Bakery Assistant
Tastee Bakeshop Inc.
03.2022 - 07.2022
Server
Esplanade Golf & Country Club Of Naples
12.2021 - 02.2022
Server
Montclair Golf Club
10.2021 - 11.2021
Line Cook
Gurney's Resort Marina
08.2020 - 09.2021
Line Cook
Ballard's Resort
05.2020 - 07.2020
Line Cook
Foxwoods Resort And Casino
12.2019 - 03.2020
Food and Beverage Server
Astoria
07.2018 - 07.2018
Front Desk Receptionist
2go Travel
06.2018 - 07.2018
Bachelor of Science - Hotel And Restaurant Management
University Of Baguio
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