Rholanda Massaquoi
Charlotte,NC
Summary
I seek a position that utilizes the knowledge I gained through my education and work experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Qualified Professional
Autism Services Of Mecklenburg County
Charlotte, NC
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Program Coordinator (Autism Services)
Autism Services Of Mecklenburg County
Charlotte, NC
01.2021 - 03.2024
- Assisting with selection orientation and training of new employees
- Conducting group home orientation for new employees
- Monitoring and evaluating employee performance
- Meeting with staff on a regular, scheduled basis
- Managing employee leave requests
- Reviewing, approving, and submitting timesheets
- Reviewing staff schedules and ensuring that appropriate staff/resident ratios are met
- Coordinating resident transportation
- Maintaining the medication closet in accordance with applicable regulations
- Ensure that medication for residents is ordered and picked up
- Participating in required training workshops and conferences for own professional development
- Instructing staff in the care and use of residence personnel and facility property
- Ensuring the monthly management report and billings are complete and on time
- Completing and submitting daily census on time
- Ensures that the home petty cash and residence personal money are managed
- Reporting any violation of policy and procedure and investigating as instructed
- Participating in public information activities regarding the home with other agency consumers, civic organizations, and other groups and individuals
- Being 'on call' as determined by the agency's needs
- Becoming familiar with all applicable federal, state, and local regulations
- Ensuring that MAR and daily required documentation are assigned, dated, and complete
- Review residence record in Therap
- Assist residents in the management of their personal funds as needed
- Ensuring inventories, purchasing, ordering, labeling, and storing food and other supplies are conducted
- Ensure that the group whose menu is followed in substitution and meals out are documented
- Providing training and relaying information to family members as needed
- Making attempts to keep families informed and involved in the lives of their residents, communicating regularly with day programs, and visiting each at least monthly
- Ensuring that social and recreational activities are scheduled and followed
- Utilizing NCI prevention and recreation intervention as needed
- Transporting residents by vehicle as needed
- Ensuring supervision of residents and protection from hazards
- Ensuring that monthly fire drills are scheduled and conducted
- Ensuring that the home and vans are kept clean and safe
- Ensuring that residents' clothing and other possessions are adequate, appropriate, and in good repair
- Ensuring that general health services are provided, including monitoring and recording health information and assisting with doctor visits
- Ensuring that programs are implemented correctly and appropriately documented
- Ensuring that OT reports are completely weekly
- Promoting positive and professional attitudes among staff through modeling
- Assisting with residents' training and supervision daily and as needed.
Direct Support Professional (DSP)
01.2019 - 01.2021
- Transport and accompany individuals to appointments, outings, and shopping
- Communicate effectively with team members
- Assist the individual in performing their cleaning responsibilities
- Document all observations and daily progress notes
- Access individual with disabilities with their activity of daily living
- Aid in implementing treatment training programs and developmental and behavior plans
- Administer medication according to guidelines
- Encourage community participation
- Perform other responsibilities and duties as assigned by the supervisor.
Manage
Mkeaba Corner Market
01.2013 - 01.2019
- Supervisor employees on their daily work
- Ordering supplies (internally using EMPAC/enterprise maintenance planning and control system)
- Edit store website and employee's payroll
- Create a chart/graph for competitive analysis and monthly sales
- Daily sales report
- Generate a spreadsheet for scheduling
- Supervise in the kitchen.
Manager
Tru Food Store
01.2011 - 01.2013
- Schedule pick up
- Invoice and order processed
- Inventory supplies accounts payable and receivable
- Data entry and setting up legal files for the accounting department
- Prepare and deliver agendas and generate timecards for district managers.
Education
Bachelor of Business Administration -
Strayer University
12.2023
Certificate in Practical Nursing -
Rowan-Cabarrus college of health science
Cabarrus, NC01.2007
Skills
- Word
- Microsoft Office XP
- Data entry
- Quality control
- Excel
- Window
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Computer Skills
References
Available upon request
Timeline
Qualified Professional
Autism Services Of Mecklenburg County
03.2024 - Current
Program Coordinator (Autism Services)
Autism Services Of Mecklenburg County
01.2021 - 03.2024
Direct Support Professional (DSP)
01.2019 - 01.2021
Manage
Mkeaba Corner Market
01.2013 - 01.2019
Manager
Tru Food Store
01.2011 - 01.2013
Bachelor of Business Administration -
Strayer University
Certificate in Practical Nursing -
Rowan-Cabarrus college of health science