Rholanda Massaquoi
Charlotte,NC
Summary
I seek a position that utilizes the knowledge I gained through my education and work experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Qualified Professional
Autism Services Of Mecklenburg County
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Program Coordinator (Autism Services)
Autism Services Of Mecklenburg County
01.2021 - 03.2024
- Assisting with selection orientation and training of new employees
- Conducting group home orientation for new employees
- Monitoring and evaluating employee performance
- Meeting with staff on a regular, scheduled basis
- Managing employee leave requests
- Reviewing, approving, and submitting timesheets
- Reviewing staff schedules and ensuring that appropriate staff/resident ratios are met
- Coordinating resident transportation
- Maintaining the medication closet in accordance with applicable regulations
- Ensure that medication for residents is ordered and picked up
- Participating in required training workshops and conferences for own professional development
- Instructing staff in the care and use of residence personnel and facility property
- Ensuring the monthly management report and billings are complete and on time
- Completing and submitting daily census on time
- Ensures that the home petty cash and residence personal money are managed
- Reporting any violation of policy and procedure and investigating as instructed
- Participating in public information activities regarding the home with other agency consumers, civic organizations, and other groups and individuals
- Being 'on call' as determined by the agency's needs
- Becoming familiar with all applicable federal, state, and local regulations
- Ensuring that MAR and daily required documentation are assigned, dated, and complete
- Review residence record in Therap
- Assist residents in the management of their personal funds as needed
- Ensuring inventories, purchasing, ordering, labeling, and storing food and other supplies are conducted
- Ensure that the group whose menu is followed in substitution and meals out are documented
- Providing training and relaying information to family members as needed
- Making attempts to keep families informed and involved in the lives of their residents, communicating regularly with day programs, and visiting each at least monthly
- Ensuring that social and recreational activities are scheduled and followed
- Utilizing NCI prevention and recreation intervention as needed
- Transporting residents by vehicle as needed
- Ensuring supervision of residents and protection from hazards
- Ensuring that monthly fire drills are scheduled and conducted
- Ensuring that the home and vans are kept clean and safe
- Ensuring that residents' clothing and other possessions are adequate, appropriate, and in good repair
- Ensuring that general health services are provided, including monitoring and recording health information and assisting with doctor visits
- Ensuring that programs are implemented correctly and appropriately documented
- Ensuring that OT reports are completely weekly
- Promoting positive and professional attitudes among staff through modeling
- Assisting with residents' training and supervision daily and as needed.
Direct Support Professional (DSP)
01.2019 - 01.2021
- Transport and accompany individuals to appointments, outings, and shopping
- Communicate effectively with team members
- Assist the individual in performing their cleaning responsibilities
- Document all observations and daily progress notes
- Access individual with disabilities with their activity of daily living
- Aid in implementing treatment training programs and developmental and behavior plans
- Administer medication according to guidelines
- Encourage community participation
- Perform other responsibilities and duties as assigned by the supervisor.
Manage
Mkeaba Corner Market
01.2013 - 01.2019
- Supervisor employees on their daily work
- Ordering supplies (internally using EMPAC/enterprise maintenance planning and control system)
- Edit store website and employee's payroll
- Create a chart/graph for competitive analysis and monthly sales
- Daily sales report
- Generate a spreadsheet for scheduling
- Supervise in the kitchen.
Manager
Tru Food Store
01.2011 - 01.2013
- Schedule pick up
- Invoice and order processed
- Inventory supplies accounts payable and receivable
- Data entry and setting up legal files for the accounting department
- Prepare and deliver agendas and generate timecards for district managers.
Education
Bachelor of Business Administration -
Strayer University
12.2023
Certificate in Practical Nursing -
Rowan-Cabarrus college of health science
Cabarrus, NC01.2007
Skills
- Word
- Microsoft Office XP
- Data entry
- Quality control
- Excel
- Window
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Computer Skills
References
Available upon request
Timeline
Qualified Professional
Autism Services Of Mecklenburg County
03.2024 - Current
Program Coordinator (Autism Services)
Autism Services Of Mecklenburg County
01.2021 - 03.2024
Direct Support Professional (DSP)
01.2019 - 01.2021
Manage
Mkeaba Corner Market
01.2013 - 01.2019
Manager
Tru Food Store
01.2011 - 01.2013
Bachelor of Business Administration -
Strayer University
Certificate in Practical Nursing -
Rowan-Cabarrus college of health science
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