Rhonda Anderson
Jefferson City,MO
Summary
Dedicated professional with extensive experience in customer service, known for strong communication and problem-solving skills. Committed to enhancing member relationships and managing schedules effectively.
Overview
2026
2026
years of professional experience
Work History
Church Secretary
Trinity Lutheran Church
Jefferson City, MT
09.2025 - Current
- Supported work of pastoral staff in running productive church operations by managing day-to-day clerical needs.
- Assisted in preparing weekly bulletins and newsletters for congregation distribution.
- Coordinated scheduling for church events and meetings effectively.
- Maintained accurate records of church membership and attendance statistics.
Member Service Representative
Southwest TN Electric Coop
Atoka, TN
07.2009 - 12.2015
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Maintained accurate records of member interactions and transactions.
- Enhanced member relationships by providing excellent service during each interaction.
- Responded promptly to emails from members seeking assistance.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Customer Service Representative
Ameren MO
Jefferson City, MT
07.1985 - 06.2009
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs and provide tailored solutions.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
Clerical Support
MO Dept of Revenue
Jefferson City , MT
1983 - 1985
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
Education
High School Diploma -
New Bloomfield High School
New Bloomfield, MO05-1982
Skills
- Office management
- Database management
- Newsletter design
- Event coordination
- Record keeping
- Customer relationship management
Affiliations
Planned, prepared for, supported and attended several mission trips to Costa Rica and Colombia South America
Managed New Bloomfield Summer Baseball/Softball League 2007-2009
Member Meadowlake Country Club
Managed New Bloomfield Summer Baseball/Softball League 2007-2009
Member Meadowlake Country Club
Timeline
Church Secretary
Trinity Lutheran Church
09.2025 - Current
Member Service Representative
Southwest TN Electric Coop
07.2009 - 12.2015
Customer Service Representative
Ameren MO
07.1985 - 06.2009
Clerical Support
MO Dept of Revenue
1983 - 1985
High School Diploma -
New Bloomfield High School