Rhonda Anderson-Stewart

• Admissions Coordinator for Emergency Room with foundation of 17 years Patient Access experience. Provide administrative and patient support in a healthcare setting. Onboard Patient Access Representatives. Serves as on call for Department. Prepare various reports by collecting, analyzing, and summarizing data and trends. Checks patients in as they arrive. Assist with Outpatient Registration. Verify Insurance. Collect patient demographics to ensure proper billing. Provides QA Audits of Patient Access Representatives and resolves issues. Arrive register, and collect any residual for patients scheduled for Outpatient surgery, note arrival on OR live program

• Welcomed patients to facility and assisted with registration sign-in process. Contacted insurance carriers to verify coverage, copays and deductible information for patients. Scanned documents and insurance cards to include in patient charts. Responded to incoming department phone calls and directed callers to appropriate team members based on need. Verified patient information, including demographics, for input into system. Registered patients for outpatient procedures and emergency services. Maintained HIPAA compliance and integrity of hospital policies and procedures. Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.

Emergency Room Registration.Welcomed patients to facility and assisted with registration sign-in process. Contacted insurance carriers to verify coverage, copays and deductible information for patients. Registered patients for outpatient procedures and emergency services. Maintained HIPAA compliance and integrity of hospital policies and procedures.

Emergency Room and Outpatient Registration. Insurance Verification. Served as department on call. Checked patients in for various procedures, obtained authorizations as needed for procedures, trained new employees. Processed cash, debit and credit card payments for services rendered and printed receipts detailing services. Registered patients for outpatient procedures and emergency services. PBX/Switchboard duties, overhead paging, called appropriate codes if necessary, called physicians on call if needed. Register and admit newborns at time of birth.

Registered patients to be seen in emergency Room at Level I trauma center, verify insurance, collect copays and any other fees due. Provide excellency customer service. Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.

• Ensured that all financial transactions were properly recorded and reported.
• Maintained inventory of office supplies; placed orders as needed.
• Reviewed incoming correspondence for accuracy and completeness.
• Monitored accounts payable activities; prepared checks for payment.
• Performed data entry tasks into computer systems using MS Office Suite.
• Managed the front desk reception area; answered telephone calls.
• Prepared bank deposits; reconciled bank statements monthly.
• Organized the filing system of contracts, deeds, resolutions, ordinances, and other legal documents.
• Fulfilled public information requests related to ordinances and resolutions.
• Received and distributed incoming mail, messages and packages to appropriate individuals.
• Operated cash register to process cash, check, and credit card transactions.
• Supported office clerical functions using word processing and other software, email and office machines.
• Performed data entry and recordkeeping tasks to track company correspondence and updates.
• Communicated with customers and employees to answer questions or explain information.

• Scheduled field trips for youth groups visiting local attractions.
• Tracked attendance records for each program offered at the recreation center.
• Prepared activity schedules for special needs groups.
• Provided support to individuals with disabilities who require additional assistance when participating in recreation programs.
• Provided assistance to participants in recreational activities.
• Greeted visitors at the recreation center, answered questions, provided information about available services.
• Promoted community awareness by providing information on upcoming events or activities.
• Collaborated with other staff members to develop new ideas for recreation programming.
• Managed the collection of fees from participants in recreational activities.
• Cultivated relationships with patrons and residents to understand unique individual needs and implemented therapeutic recreational activities.
• Analyzed participation data to identify trends and adjust programming accordingly.
• Provided exceptional customer service to participants and addressed any concerns or inquiries.