Rhonda Bengochea
Chaguanas,Trinidad And Tobago
Summary
Driven by a results-focused approach, I excelled as a Senior User Support Supervisor at Water And Sewerage Authority Head Office, enhancing team accountability and performance through effective management and strategic improvements. Skilled in Spreadsheet Management and Conflict Management, I significantly contributed to optimizing data processes and fostering a collaborative work environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Data Entry Specialist
Service Commission
Trinidad And Tobago
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Senior User Support Supervisor
Water And Sewerage Authority Head Office
Trindad And Tobago
09.1990 - 03.2013
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Supervision of staff
- Managing inventory
- Managing and maintenance of databases throughout the organisation
- Generating monthly reports
- Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
- Implemented a knowledge management system to centralize information resources for easy access by the support team.
Education
Certificate Of Technical Studies - Vocational-Technical Education
University of West Indies Open Campus
St. Augustine, Trinidad W.I07.2017
Diploma - 1. Computer Repairs, 2. Computer Programming
Penn Foster College
Scottsdale, AZ09.2003
Skills
- Accuracy and Attention to Detail
- Spreadsheet Management
- Data Collection
- Data Processing
- Data Entry Procedures Knowledge
- Facility Management
- Project Management
- Health and Safety
- Anger and Conflict Management
- Human Resources Management
- Time Management
Certification
Certification in Public Relations and Customer Care
Certification in Developing Effective Business Policies and procedures documentation
Certification in Paralegal Studies
Timeline
Senior User Support Supervisor
Water And Sewerage Authority Head Office
09.1990 - 03.2013
Data Entry Specialist
Service Commission
Certificate Of Technical Studies - Vocational-Technical Education
University of West Indies Open Campus
Diploma - 1. Computer Repairs, 2. Computer Programming
Penn Foster College