RHONDA BLAKE

At Compass Group/FLIK Hospitality, I have been instrumental in driving business growth and profitability. I have led innovative marketing initiatives and cultivated key client relationships, which have improved service delivery. My proficiency in data-driven decision-making, coupled with outstanding interpersonal abilities, has established a history of exceeding performance goals and promoting team excellence, reflecting a commitment to collaborative leadership and a dedication to customer service.

Better UP, 2024

• Innovative Solutions: Introduce unique service offerings to meet evolving customer needs.
• Industry Leadership: Strengthen the company’s leadership position in the market.
• Expanded Reach: Strategically identify new markets and expand national presence.
• Diversity and Inclusion: Develop initiatives to include underrepresented communities.

• Committed to maintaining a work-life balance and valuing family and friends.
• Passionate about traveling, embracing diverse cultures, and lifelong learning.

• Data-driven decision-making: Utilize advanced analytics for targeted marketing and operational improvements.
• Customer Service Focus: Deliver tailored solutions that exceed customer expectations.
• High-Touch Engagement: Seamlessly integrate online and offline channels for cohesive customer experiences.
• Advocacy and Representation: Advocated at Congress and participated in fundraising for Lupus awareness.
• Team Supervision and Administration: Develop and lead teams to achieve organizational goals.
• Interpersonal and Communication Skills: Active listening, storytelling, and team building.

• Corporate Social Responsibility, Established four annual scholarships worth $5,000 each to support minority students., Actively participated in Historically Black Colleges and Universities (HBCUs) recruitment and career fairs.
• Commitment to Staff, Company, and Community, Launched an internship program at Gallaudet University for deaf and hard-of-hearing students., Co-founded the Entrepreneurial Council at FLIK Hospitality.
• High-Performing Teams, Recruited, trained, and guided top-tier teams, consistently surpassing targets., Leveraged data-driven decision-making for strategic planning and operational success.
• Financial and Operational Leadership, Managed budgets, forecasting, and profit and loss statements., Directed hotel operations with a focus on efficiency and guest satisfaction.