Rhonda Bradfield
Stephens City,VA
Summary
Adaptable and resourceful problem-solver with a strong ability to handle challenging situations with empathy and professionalism. Collaborates effectively with team members to achieve project goals in a timely manner. Dedicated customer service professional with a proven track record of safeguarding confidential information for a diverse clientele. Skilled in navigating complex scenarios with tact and discretion.
Overview
32
32
years of professional experience
Work History
Records Conversion Technician
Federal Bureau of Investigation, Information Management Division
04.2024 - Current
- Support the storage, retrieval and digitization of records.
- Some duties include preparing files, by repairing pages within a file, removing all metal, preparing media, and reviewing the security classification prior to digitization.
- Retrieve files from the Automated Storage Retrieval System (ASRS), and route files to their correct location for processing.
- Scan the files on the IBML scanner to upload documents and images into the sentinel system in a timely manner.
- Review scanned files for rescan if needed.
- Reassemble files by returning all contents to correct envelopes and return to racks for ingestion into the ASRS system.
Customer Service Representative
Virginia Department of Motor Vehicles
04.2019 - 04.2024
- Issue drive’s licenses
- Issue the Real ID
- Confidentially handled personal information, such as birth certificates, passports, & social security numbers
- Certified to conduct road tests to issue driver’s licenses
- Renew registrations, decals, & tags
- Issue Titles
- Can operate the camera
- Can operate Q flow
- Can set up tests for Learners Permits
- Can set up tests for Commercial Driver’s Licenses
- Can surrender tags
- Issue ID cards
- Can score tests and paper tests
- Able to approve Legal Presence transactions
- Able to issue & process birth certificates with confidentially
- Able to issue & process both, marriage, & death certificates with confidentially
- Able to process compliance orders for customers, and explain to them what they need to do to get their license back
- Help with training new employees & effectively communicate the procedures that they will need to proceed in their learning process
- Flexible to change job duties to help both customers & co-workers
- Up to date with all required E Learning & training for the Department of Motor Vehicles of Virginia, at the time of this resume
- Conducted driver’s license skills tests
Manager
Horton's Nursery
05.1993 - 06.2019
- Customer service
- Ordered and priced merchandise
- Did most hiring & training of new employees
- Scheduled employees
- Kept store clean
- Maintained the well being of plants
- Did landscape estimates and drawings
- Ran register and credit card machines
Receptionist
Lyle P Strosnyder
09.2005 - 02.2008
- Answered phones
- Priced out invoices
- Help to schedule appointments
- Filed invoices
Education
High School Diploma - undefined
John Handley High School
Skills
- Attention to Details
- Ability to collaborate with team members to achieve project goals
- Positive attitude and a strong work ethic
- Respectful of all team members
Additional Information
- I have worked overtime on many occasions to help with time sensitive and special projects, including the JFK, RFK, MLK, and the Epstein files
- I completed the ASIT, Suicide Prevention course
- I have escorted many times at the Records Operational Center, ROC
- I have assisted with the SORC Crossfire Hurricane project, identifying top secret information and inserting charge-out sheets in their place
- I have volunteered with various events, such as Family Day and social committee pot-lucks
Timeline
Records Conversion Technician
Federal Bureau of Investigation, Information Management Division
04.2024 - Current
Customer Service Representative
Virginia Department of Motor Vehicles
04.2019 - 04.2024
Receptionist
Lyle P Strosnyder
09.2005 - 02.2008
Manager
Horton's Nursery
05.1993 - 06.2019
High School Diploma - undefined
John Handley High School
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