Dorine Agyemang
Auburn,GA
Summary
Detail-oriented Electronic Health Record Specialist with several years of experience working in records and information management. Hands-on experience creating new records, sorting and classifying content, and converting documents to other formats. Assists team with other pertinent office and clerical duties. Also have a proven record of analyzing issues, finding the root cause of the problem, and offering suggestions for improvement, that meet corporate objectives tied to business. A proven multi-tasker, hard worker, and problem solver, who enjoys challenges, thrive under pressure/deadline, and possess strong customer service skills and attention to detail policy/system documentation remote support Production and Processing Customer and Personal Service Computers and Electronics Administration and Management Operations Analysis Troubleshooting Talented Training Specialist well-versed in leading individual
Overview
8
8
years of professional experience
Work History
Electronic Health Records
Essentia Health-St. Mary's Medical Center
2021.09 - Current
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scanning, and indexing important documents and files.
- Reviewed charts and flagged incomplete or inaccurate information.
- Developed and maintained an organized filing system for medical records to adhere to HIPAA regulations.
- Maintained patient records in compliance with security regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Utilized electronic medical record systems to store, retrieve, and process patient data.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Scanned and uploaded medical records into anelectronic medical records system
- Tracked and monitored requests for medical records release.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed exact procedures for handling transfers and other releases of medical records.
- Sorted and distributed incoming and outgoing medical records.
EHR Specialist
Intermountain Healthcare
2019.01 - 2021.08
- Performed in-depth analysis to help solve diverse problems with program implementation and operations.
- Reporting and analysis of billable services and claim reimbursement rates.
- Attend ongoing training for credible Electronic Health Records (EHR) system updates using Credible's learning.
- Entered patient insurance, demographic, and health information into software and confirmed records.
- Pulled patient records and transferred information to appropriate parties.
- Set up patient charts and documented information in various company software.
- Processed patient admission and discharge documents.
- Safeguarded medical records to maintain patient confidentiality.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Leveraged team exercises, group discussions, and videos to instruct participants.
- Answered management and employee questions, interpreted contracts, and resolved issues.
- Implemented team feedback to recommend corrective action to senior leadership.
Electronic Health Record Specialist
BroadPath Healthcare
2017.05 - 2019.01
- Provide training, application support, and assistance to medical records (EHR) end users.
- Assisted with implementation of aneffective EHR system that is improving efficiency and reducing costs
- Troubleshoot all EHR problems as they occur
- Pulled patient records and transferred information to appropriate parties.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
- Safeguarded medical records to maintain patient confidentiality.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Entered patient insurance, demographic and health information into software and confirmed records.
Healthcare Billing Specialist
Altegra Health
2015.07 - 2017.04
- Applied HIPAA privacy and security regulations while handling patient information.
- Completed and submitted appeals for denied claims.
- Reviewed claims for coding accuracy.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Handled billing, waivers and claims for private and commercial clients.
- Used software system to manage provider schedules and keep calendar organized practice.
- Kept accounts current with facility-approved reporting and analysis strategies.
- Prepared and updated new system to handle billing needs with improved accuracy, reliability and overall performance.
- Reviewed and assigned patient severity of index illness ratings, supplemental codes and additional data.
Education
Associate of Applied Science - Electronic Health Records
Grantham University
Lenexa, KS11.2021
Associate of Science - Medical Administration
Gwinnett College
Lilburn, GA10.2010
Skills
- HIPAA compliance
- Revenue Cycle Management
- MS Windows proficient
- Medical terminology knowledge
- Attention to details
- Strong presentation skills
- Analytical thinker
- Insurance billing
- Insurance Verification
- Billing procedures
- Excel
- Epic
- Outlook
- Verbal and Written Communication
- Electronic Health Records Systems
- Computerized Maintenance Management Systems
Timeline
Electronic Health Records
Essentia Health-St. Mary's Medical Center
2021.09 - Current
EHR Specialist
Intermountain Healthcare
2019.01 - 2021.08
Electronic Health Record Specialist
BroadPath Healthcare
2017.05 - 2019.01
Healthcare Billing Specialist
Altegra Health
2015.07 - 2017.04
Associate of Applied Science - Electronic Health Records
Grantham University
Associate of Science - Medical Administration
Gwinnett College
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