Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Brawley

Niles,MI

Summary

Dependable with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality services. Highly organized and team-driven with strong customer satisfaction focus.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.


I have 33 years of customer service. I am eager to learn new things. I am very dependable, provide exceptional customer service, an have a positive attitude. I look forward to hearing from you.


References available upon request.

Overview

13
13
years of professional experience

Work History

Housekeeper

Self-employeed
Niles, MI
01.2017 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Dusted picture frames and wall hangings with cloth.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Waxed and polished wood floors and other woodwork.

Server Bartender

Lindys Restaurant
Cassopolis, MI
04.2012 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Education

High School Diploma -

Niles Senior High School
Niles, MI
06.1989

Skills

  • Team Support and Collaboration
  • Rug and Carpet Cleaning
  • Drapery Washing
  • COVID-19 Safety Procedures

Timeline

Housekeeper

Self-employeed
01.2017 - Current

Server Bartender

Lindys Restaurant
04.2012 - 03.2020

High School Diploma -

Niles Senior High School

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